Benefits, Building, and a few non-union-thinking people that are left!
Cons
All about profit
Very disjointed efforts
Pass the buck mentality
Support personnel milking overtime while call volumes are at record levels
Management doesn't care enough to dig deep; they just want to know when we can deliver, no matter how bad of a quality
Great talent is bleeding out the door
No effort to take advice from people that are still here on the past, so mistakes aren't repeated