Cochlear Reviews | Glassdoor

Cochlear Reviews

Updated August 13, 2017
104 reviews

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2.7
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Chris Smith
35 Ratings

104 Employee Reviews

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Pros
  • Decent work life balance - you often have some early or late calls if you are working in the global teams but people often take these from home (in 10 reviews)

  • Great product that changes people's lives (in 11 reviews)

Cons
More Pros and Cons

  1. "Nice company with great product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at Cochlear full-time (Less than a year)

    Pros

    Great product. Great teammates. Free AM barista. New Americas president is positive.

    Cons

    Little flexibility which negatively affects work/life balance. Lots of micromanagement. People in middle management positions don't have power to make decisions. HR follow through very poor. Competitiveness of salary questionnable.

    Advice to Management

    Trust people to do their job with a little leniency. If they prove you wrong then put the pressure on.


  2. "Fantastic culture, great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cochlear full-time

    Pros

    Great culture, great leadership, opportunities to learn and grown within your own department or in others.

    Cons

    Meetings with other countries difficult to arrange.

  3. Helpful (2)

    "Great Company, but lacking vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cochlear full-time

    Pros

    Life-changing product, great people, positive work environment.

    Cons

    No clear defined career path. Will hire externally instead of promoting from within.

    Advice to Management

    Look for those individuals that provide value to the organization and return the favor.


  4. Helpful (4)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cochlear full-time

    Pros

    Great product, life changing product

    Cons

    Upper management politics, not fair to all employess


  5. Helpful (7)

    "Toxic Culture & Horrible Executive Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Denver, CO
    Current Employee - Marketing in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cochlear full-time (More than 5 years)

    Pros

    Great product that changes people's lives

    Cons

    I have been working at Cochlear for 5 years & we had 3 VPs of marketing over the last 5 years. The marketing department is a total mess. Meetings are full of tension, sarcasm and there's no focus and absolutely no work-life balance. The department's goal is to grow, grow and grow the share and the market and who cares how employees feel. I have been there for 5 years because it's hard to find a job elsewhere. Today, we kicked off our ASM (Annual Sales Meeting) in Texas & it's sad to see all the hypocritical executive intros talking about our sales playbooks that the field team doesn't believe in & never uses. It's just a waste of our time. It's a company with no focus & no respect for employees.Show Less

    Advice to Management

    My advice is to the CEO, chairman of the board & the core team, you need to conduct 360 reviews for your CAM VPs. It is mess a HUGE MESS. 3 of the VPs don't represent you well CEO and Chairman of the Board. and the CAM president is just a puppet following what 3 of the VPs say. And all the board meetings that happen at the end of the fiscal year are just a misrepresentation of reality. Wake up if you want Cochlear to be here 100 years from now


  6. Helpful (9)

    "Amazing product, horribly toxic culture and internal politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cochlear full-time (Less than a year)

    Pros

    Provides an amazing product for the community that needs it

    Free coffee

    Lax dress code

    Cons

    This is the worst company that I have ever worked for. The culture is toxic, the pay is average at best, leadership is clueless, and at the worst it's an old boys club.

    Toxic culture - The only way to get a promotion is to kiss up to supervisors. There is not career path or growth opportunities (unless you've invested in kissing up to managers!). Culture of fear is created with constant micromanagement - the need to "explain" every mistake. A "you should be grateful" attitude. Too much focus on numbers, numbers, numbers not enough focus on employee satisfaction and staff retention. You end up taking work home constantly because being under constant scrutiny and fear of losing your job at any moment is a perpetual stressor. There is no one to cover you when you are away so you can't take vacation or even a sick day without coming back to an insurmountable amount of work that you spend the remainder of the year trying to catch up to current. Certain employees are treated with kid gloves and afforded whatever they want. Certain employees are groomed for certain career paths to succeed. The rest of us have no mobility at all - despite working just as hard all things being equal - which they aren't.

    Average pay - The pay is way below what we should be making for this kind of work. You need a lot more interpersonal skills on top of the generic and misleading job descriptions they write up and the pay should reflect that.

    Leadership -Some of the most clueless and blusterous people I have ever worked for. Pushing through initiatives for the sake of saying we are progressing. Completely disconnected from the pulse of the team. . EXTREMELY poor communication and a complete lack of transparency - contributing to the culture of fear. Feels like being constantly under a thumb. Big brother style of managing. Reactive instead of proactive. Insular and don't take time to tune in to the employees. Responds EXTREMELY poorly to feedback.

    Old boy's club - Still trying to run the business through an old bureaucratic regime. This isn't the 1970s and that doesn't work any more. It never has. If you kiss up to the supervisors you will be promoted. Flat out.

    Overall, the product is fantastic and it is a much needed service that it provides. However, this company has a long way to go internally before it is marketed competitively as a company to work for. A LONG way to go.

    Advice to Management

    Stop trying to mask problems by offering so called "perks"

    Spend time investing in the current people you have

    Stop denying that the problems don't start at the top

    Actually do some introspection

    Trust your staff instead of critiquing every little thing

    HR needs to spend less time schmoozing with supervisors and focus internally on problematic leadership

    Offer more opportunities to work remotely and allow employees to set their own schedules


  7. Helpful (8)

    "Toxic Culture with a Phenomenal Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Cochlear full-time (More than 3 years)

    Pros

    Truly life changing products. Work life balance is what you make of it. New president at Americas will hopefully improve the culture.

    Cons

    No flexible work schedules. Lots of politics, especially from the leadership team which trickles down and affects others. A few stalwarts ruin it for everyone.

    Advice to Management

    Get with the times. People want the ability to work remotely as needed. The leadership team needs to empower and support their employees and stop micromanaging them.

  8. Helpful (4)

    "A Good Company That Could Be A Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Centennial, CO
    Current Employee - Anonymous Employee in Centennial, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cochlear full-time (More than 5 years)

    Pros

    Really excellent colleagues and products. Employees are passionate about the impact their daily work has on the lives of the hearing-impaired. Employee development is possible as long as you look for it.

    Cons

    As with any company, there are some politics to navigate. Work-life balance is not amazing at the US location, but depends on what team you work for. Communication between departments can be severely lacking at times. Pay tends to be below market rate unless you are in upper management.

    Advice to Management

    Allow employees more flexibility in schedules. Work-from-home/ flex-time options would be a huge improvement and in keeping with current business trends. Pay attention to the employees that go the extra mile and those that "fly under the radar" due to time at the company or connections.


  9. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company offers excellent work life balance and the culture is very enjoyable

    Cons

    They are very low on the market value for compensation


  10. Helpful (3)

    "Not a good company for a developing professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at Cochlear full-time

    Pros

    Cochlear's mission is an amazing one that leaves you fulfilled every day. You have a direct impact on patient lives. Bigger company with a small company feel.

    Cons

    Not a lot of development for employees and work life balance is non existent


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