Does Costa Coffee pay their employees well?

According to anonymously submitted Glassdoor reviews, Costa Coffee employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Costa Coffee. This rating has improved by 19% over the last 12 months.

How satisfied are employees working at Costa Coffee?

81% of Costa Coffee employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Costa Coffee 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Costa Coffee?

Barista (36) , Barista Maestro (6) , Barista Maestro Skilled (5) , Cashier/Barista (5) , Store Manager (4) , Assistant Manager (3) , Barista, Shift Supervisor (2) , Shift Leader (2) , Supervisor (2)

What are the pros of working at Costa Coffee according to real employee reviews?

"Good pay and good staff" ((in 5 reviews)); "Free drinks on shift good" ((in 4 reviews)); "Good work life balance" ((in 3 reviews)); "Really nice team and flexible with shifts" ((in 3 reviews)); "good benefits" ((in 3 reviews))

What are the cons of working at Costa Coffee according to real employee reviews?

"Long hours and stressful during peak hours" ((in 6 reviews)); "Bullying and bad management unfortunately" ((in 5 reviews))

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Costa Coffee

Costa Coffee reviews

3.9

81% would recommend to a friend

(82 total reviews)

86% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Work/Life balance

4.0

Senior management

3.5

Career opportunities

3.2

Compensation and benefits

Costa Coffee has an employee rating of 3.9 out of 5 stars, based on 82 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

82 reviews

5.0

Jun 2, 2026

Supportive local team, but remote managers can be odd

Software developer

Recommend

CEO approval

Business Outlook

Pros

Good local managers, nice and very experienced colleagues, understanding and support when it's possible

Cons

Some remote managers are strange, and (as it often happens in corporate world) sometimes playing more their manager games, than actually working and fulfulling their job role expectations

4.0

May 8, 2026

Good progression but long hours and turnover issues

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good progression within the company

Cons

Long hours, fast staff turnover

4.0

Apr 16, 2026

decent part time job

Barista

Recommend

CEO approval

Business Outlook

Pros

flexibility with shifts and mostly nice coworkers

Cons

dealing with clueless customers and cleaning up after them

Viewing 1 - 3 of 82 Reviews

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