Drake Software Reviews | Glassdoor

Drake Software Reviews

Updated June 14, 2017
54 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Phil Drake
31 Ratings

54 Employee Reviews

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Pros
  • if you are full time the benefits are amazing (in 6 reviews)

  • Good benefits, good bonus in the end of year (in 6 reviews)

Cons
  • Mandatory overtime during tax season (in 11 reviews)

  • Part time is awful, all the con's no pros (in 5 reviews)

More Pros and Cons

  1. "Great for area"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Franklin, NC
    Current Employee - Csr1 in Franklin, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drake Software full-time (More than a year)

    Pros

    Good steady job for the area

    Cons

    Don't pay great at all.

    Advice to Management

    Pay more


  2. Helpful (1)

    "Do not attempt!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Hayesville, NC
    Former Employee - CSR2 in Hayesville, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Drake Software full-time (More than 3 years)

    Pros

    You can make it look good on a resume. They pay for the mediocre health insurance.

    Cons

    The environment is so toxic it's not worth it. 8 months out of the year there is nothing to do but busy work and they use that to try and manipulate(guilt trip?) you into killing yourself into killing yourself the other 4. The attitude is that the company is doing you a favor by having year round support when it's only really needed for tax season. Well...they have created such a confusing and utterly frustrating product, they can't rehire new people every year or no one would know how to use the software. Departments bicker and have very poor communication. Management across all fronts is poor at best. Some of the lower level managers are not only bad, but vicious. Workplace bullying isn't uncommon, nor are there consequences to it when reported(even by an entire team). I swapped teams after a tax season and had literal nightmares that I had to return my previous team and deal with the manager. The pay is very substandard for what is asked of you, even if it's only asked of you for 4-5 months a year. There is a reason they have been around for 40 years and are not a very big company. The jobs itself is poorly put together. Office equipment is poor, desk ergonomics are an after thought, which is sad considering they want you to sit at a desk 40-54 hours a week. Your back and neck will not have fun as the office chairs provided are not sufficient or in some cases broken. You are expected to know and understand 5+ products and the resources provided to do the job correctly, aren't complete. I really can't advise ever working there. I took a large pay cut to get out and don't regret it. I'm happier and feel better as a person not to be in that toxic place.

    Advice to Management

    Get new management, the people doing the job are not fit for it.


  3. Helpful (2)

    "Interesting ... very interesting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Franklin, NC
    Current Employee - Analyst in Franklin, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Drake Software full-time (More than 5 years)

    Pros

    Good benefits, nice working environment, relatively high decision making autonomy especially for entry level professional employees

    Cons

    No tangible reward system, room for long term professional growth


  4. "Drake Software"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Franklin, NC
    Current Employee - Customer Service Representative in Franklin, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent Benefits, great co-workers, fair treatment, PTO, and never work a Sunday.

    Cons

    It's hard to move past support since there is little turnover in other departments.


  5. Helpful (2)

    "Great atmosphere, fair compensation, no room for advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Franklin, NC
    Current Employee - Anonymous Employee in Franklin, NC
    Recommends
    Positive Outlook

    I have been working at Drake Software full-time (More than 10 years)

    Pros

    The work environment is great. Management is supportive. The company is successful, no fears of layoffs.

    Cons

    Demanding at times with long work days and tight deadlines.


  6. Helpful (2)

    "Career or stepping stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Franklin, NC
    Current Employee - Customer Service in Franklin, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drake Software (More than 5 years)

    Pros

    Good pay for the area; no employer hires at Drake's support department starting rate in this area

    Excellent benefits with medical, dental, vision, perscription drug, 401k, vacation, holiday pay

    Full time status immediately; 40 hour work week guaranteed, in tax season 54 hour weeks with good overtime pay

    Room for advancement within Support to trainer positions or leadership positions

    Room for advancement in to other departments such as sales, federal or state development, education, etc

    The main leadership for the support department comes from the Director position, which ensures that management and agents are effective and that the department is running well

    Cons

    Tax season schedules are hard at 6 day workweeks for 9 hours per day. Hiring managers do explain this in the interview so prospective hires go in to the job with eyes wide open, though

    The support department looks for agents with customer service experience, computer experience, and if applicable some accounting or bookkeeping experience. Oftentimes hiring managers have to "take what they can get" in terms of who they interview and hire, because of the small area where the business is located. Because of this, some coworkers are grossly under-qualified and immature. This makes the job more difficult for the rest of the department.

    Upper-management within support is out of touch with the support department. It is largely absentee leadership, having spent virtually no time in any other office throughout the year aside from the Hayesville satellite office.

    Advice to Management

    To upper level support management, value your people.


  7. Helpful (1)

    "A Paycheck, Nothing More"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Franklin, NC
    Former Employee - Customer Service Representative in Franklin, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Consistent hours, overtime available during busy season, one of the higher paying jobs in the local area, a paycheck, once you have the job down it's fairly easy to keep up a routine and do it well.

    Cons

    Nepotism runs rampant, unprofessional behavior from senior staff and management on a near constant basis, bare minimum given to employees (and basically nothing to anyone part-time), actual troublesome employees or issues are rarely addressed, yet micromanagement reigns supreme in the support area.

    Advice to Management

    None, they won't listen, it's all issues that have been brought to their attention before. If you keep your head down and just do your job then leave work at work, it'll be fine in the end.


  8. Helpful (1)

    "'Zero Stars'"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hayesville, NC
    Former Employee - Customer Service Representative in Hayesville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Co workers become like your second family. Benefits are OK but still cost you if you have to do family plans. You learn a lot on the job.

    Cons

    A lot of favoritism. Do not expect to get anywhere unless you are a managers pet or are related to upper management. Way too many people are leaving their jobs because the leadership skills are not up to par. Also, it doesn't matter if you have worked for the company 1 year or 5 they are still only going to pay you 12 dollars an hour. They just increase your workload if you have been there longer so my advice would be to do as little as is expected because they pay you the same either way whether or not you have a grand evaluation.

    Advice to Management

    Upper management needs to take a good hard look at the cost of losing employees due to extremely poor management skills and change their game plan so that good hardworking people want to stay.


  9. "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Franklin, NC
    Former Employee - Software Developer in Franklin, NC
    Recommends

    I worked at Drake Software full-time (More than a year)

    Pros

    Great benefits, fairly decent pay. Small quality of life items like constant free baby wipes in bathrooms, freedom to take occasional walks outside to clear your head and flexi-hours system when determining your work week help greatly.

    Cons

    Pay could always be better, but the biggest problem is how the tax season is handled. Software development team should NOT have to take as many calls as they have in the past, and while it is getting better, tax season slows every group down.


  10. Helpful (6)

    "Walmart is a better career opportunity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer II (Should BE Titled Desk Clerk) in Murfreesboro, TN
    Former Employee - Programmer II (Should BE Titled Desk Clerk) in Murfreesboro, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Drake Software (More than a year)

    Pros

    - Easy summers. Not much work to do. Can do 4 day work week if you choose.

    - Benefit stipend is ok (it was better in years past).

    - Easy work? If you're looking for something completely mundane and not challenging, this is the place for you!

    Cons

    Where should I begin...

    - Seriously behind the times. The programming language used for the main tax product is PowerBASIC. Seriously, look it up, you'll get a good laugh. I hope you like spaghetti too. GOTOs as far as the eye can see. You will not gain any relevant software development experience at Drake. So, the longer you stay, the harder it becomes to find a better job.

    - They are completely opposed to suggestions for improvement. The two phrases you will hear most often working for Drake are: "We've been doing it this way for 30 years" and "we must be doing something right".

    - Rampant nepotism. ALL MANAGEMENT is somehow related to the founder/CEO. You're not advancing with the company if you're not related by either birth or marriage.

    - During tax season you have to work Walmart shifts and answer phones. I'm not talking about working evenings and weekends to finish a task before release. I'm talking arbitrarily scheduled shifts to be there for "coverage" in case the customer service reps can't handle the call volume. You thought the days of working evening and weekend shifts were over when you finished college? WRONG!

    - Most of the job was not actually software development. "Programmers" are given all the tasks those above them (who do not have a CS background) don't feel like doing. Seriously, I wouldn't have been surprised if I was told to scrub toilets if the cleaning lady didn't show up one day.

    - No work/life balance. You will be expected to drop your plans outside of work to come in on a Saturday just so you can sit around and do nothing for 4 hours.

    tl;dr - RUN AWAY! The longer you stay, the harder it becomes to find a way out.

    Advice to Management

    Sell the company to someone who can run it properly. After 40 years in business and being one of the first tax software packages available, you should be an industry leader like Intuit. Instead, you are little more than a mom n' pop operation.


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