Good schedule but poor management and low pay - Custimer Service Representative ACT Employee Review

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The only thing I can say positive is that I got a good schedule, mon-fri weekends off 8-5

Cons

Lets start with the building itself before they relocated was horrible. They pretty much hire anyone one the spot. The pay is ridiculous but hey if you need a job fast, (which was my case at the time) then go for it. Management never helped, it was a sink or swim job with a 2 week crash course of the department you were going to work in.

Explore other reviews about ACT

5.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote-friendly, welcoming team, time flexible

Cons

no cons, the internship was great!

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Co-workers, mission, and benefits are all great. There's a longstanding loyalty with ACT which has kept many people here for their entire careers.

Cons

Pay freezes and hiring freezes have made opportunity for advancement or even standard of living wage increases nonexistent for the last year. Change has been constant which has not been managed very well. There's a lot of starting and stopping without a strategic, comprehensive plan of implementation.

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