ACT Reviews

Updated May 2, 2021

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3.0
47%
Recommend to a Friend
72%
Approve of CEO
ACT Interim CEO Janet Godwin
Janet Godwin
20 Ratings
Pros
  • "Great company culture and good benefits(in 38 reviews)

  • "Provide flexibility in hours for a good work-life balance(in 31 reviews)

  • Cons
  • "Poor upper-management, frequent re-org and lay-off(in 17 reviews)

  • "Top-heavy management structure, little prospect of advancement, constant ill-considered change(in 11 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Gender

    This rating reflects the overall rating of ACT and is not affected by filters.

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    1. 5.0
      Former Employee, less than 1 year

      General manager, liasion rep

      Jul 1, 2020 - Manager in Norfolk, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good env, workinhg hours and days

      Cons

      low and in balanced salary,

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    2. 3.0
      Former Employee, less than 1 year

      manager of call center

      Apr 28, 2021 - Branch Manager in Sacramento, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hours, Team oriented atmosphere, Great sales tools

      Cons

      Tuff environment for entry level position

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    3. 3.0
      Current Employee, less than 1 year

      Poor training

      Apr 18, 2021 - Call Center Representative in Solomon, KS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very flexible with hours and time constraints

      Cons

      Not enough training to start the job, training does give you enough information on the program you work in

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    4. 4.0
      Former Employee, more than 3 years

      Coming back

      Apr 6, 2021 - Project Manager in Iowa City, IA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay, working conditions, management, company direction.

      Cons

      None that I can currently reflect on

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    5. 3.0
      Current Employee, less than 1 year

      Bio

      Mar 30, 2021 - Customer Service Representative in Harlingen, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s okay for a company

      Cons

      Management was okay like company

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    6. 4.0
      Current Employee, less than 1 year

      Great Co-workers

      Mar 30, 2021 - Coordinator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      PTO, Flexibility. Collaborative work environment.

      Cons

      Sometimes work can feel repetitive

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    7. 1.0
      Current Employee, less than 1 year

      most trash company ever

      Mar 9, 2021 - Terrible Management, Stay Away in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None none none none none

      Cons

      Always have technical issues most don't get resolved. People have gotten fired because of their system rejecting calls. Your assigned supervisor don't respond to you. Training is not proper majority of agents don't know what their doing your stuck doing work that wasent covered in training. They have a shortage of supervisors so your left leaving customer on hold over an hour to get a response from a supervisor if they even see your message in the chat they hired too many people so supervisors can't even keep up. I didn't have a supervisor for a month. Honestly I could write a whole book on how poorly managed this company is do yourself a favor and not even bother.

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      1 person found this review helpful
    8. 2.0
      Former Employee, less than 1 year

      Csr

      Apr 10, 2021 - Customer Service Representative in Harlingen, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Could leave when needed since you go by a point system

      Cons

      Not a good environment unprofessional look

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    9. 1.0
      Former Employee, more than 10 years

      Constant "reorgs," Political, Toxic, Sinking Ship

      Nov 30, 2020 - Senior Manager in Iowa City, IA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fringe benefits used to be decent but have been slashed with COVID-19 cutbacks.

      Cons

      Where to start? They reorg constantly and "Talent Strategy" basically exists to create loop holes to let mediocre "leaders" fire people that they don't like. They like to "eliminate roles" only to recreate them a few months later (which isn't supposed to be allowed) and put the employees under someone else who is in the inner circle. The same inept people keep surviving reorgs because they have the right friends. They also don't bother to really understand the work being done by the people who are laid off, so a ton of the work rolls on top of the people who are left behind. On top of all that, read any industry article and you'll know that the ACT test is irrelevant and revenues are tanking because or COVID-19. College Board has also been hit hard but they at least have diversity in their product offerings and are more likely to survive. Why bother joining a sinking ship? Oh yeah, and they think a great staff meeting is singing parody songs about COVID-19...tacky and insensitive at the very least.

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      8 people found this review helpful
    10. 3.0
      Current Employee, less than 1 year

      Benefits reduced

      Feb 20, 2021 - Software Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      When they have all benefits implemented, they are competitive.

      Cons

      Have reduced retirement match and eliminated bonuses.

      1 person found this review helpful
    Viewing 1 - 10 of 327 Reviews
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