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      ACT

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      ACT reviews

      3.4

      52% would recommend to a friend

      (536 total reviews)
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      Steve Tapp

      50% approve of CEO

      42% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.5

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.2

      Culture & values

      3.0

      Career opportunities

      2.8

      Senior management

      ACT has an employee rating of 3.4 out of 5 stars, based on 536 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ACT employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      536 reviews
      1.0
      Jun 2, 2026

      Good schedule but poor management and low pay

      Custimer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only thing I can say positive is that I got a good schedule, mon-fri weekends off 8-5

      Cons

      Lets start with the building itself before they relocated was horrible. They pretty much hire anyone one the spot. The pay is ridiculous but hey if you need a job fast, (which was my case at the time) then go for it. Management never helped, it was a sink or swim job with a 2 week crash course of the department you were going to work in.

      1.0
      May 29, 2026

      Decent pay overshadowed by toxic environment and poor management

      Debit/credit card fraud prevention
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay and some decent employees

      Cons

      Supervisors like to get handsy, half of the coaches don't know what they are doing. Too much drama and gossip. Too much pressure put on the employees for a job that's supposed to be laid back. Too many made up rules that favorite employee don't have to follow. I would not recommend working there. I made 4 different reports with hr and nothing was done about it.

      2.0
      May 22, 2026

      Communication issues persist

      Bpa/outside sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      My role offers strong autonomy, a long‑tenured and knowledgeable team.The organization is also moving quickly toward AI‑enhanced workflows, creating a modern and forward‑thinking environment.

      Cons

      Key challenges include limited transparency around major decisions, including product sunsets and process changes that occur without proper notice to internal teams. Layoffs are often treated as routine business rather than with compassion for long‑standing employees, and merit increases and promotions are inconsistent. Cross‑department communication gaps frequently lead to misalignment and operational confusion.

      Viewing 1 - 3 of 536 Reviews
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      ReviewsACT reviews

      Glassdoor has 636 ACT reviews submitted anonymously by ACT employees. Read employee reviews and ratings on Glassdoor to decide if ACT is right for you.