ACT Reviews | Glassdoor

ACT Reviews

Updated January 16, 2019
234 reviews

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2.9
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ACT CEO Marten Roorda
Marten Roorda
62 Ratings

Employee Reviews

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Pros
Cons
  • "Gross incompetence in key middle- and upper-management positions" (in 11 reviews)

  • "Many of my friends really are being outright mistreated by the CEO and other senior leadership" (in 9 reviews)

More Pros and Cons

  1. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACT full-time

    Pros

    ACT has a great mission.

    Cons

    Assessment industry going through rapid change.


  2. "Okay job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACT full-time

    Pros

    Flexible schedule, decent pay, friendly coworkers

    Cons

    Unprofessional conduct by trainers. No set schedules.

    Advice to Management

    Set schedules instead of waiting till the day before the next week starts

  3. Helpful (2)

    "Great place to work, but has management problems."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at ACT full-time

    Pros

    Great benefits, great people to work with and a great mission statement.

    Cons

    Unstable management, averaging layoffs every 6 months for the past 3 years.


  4. Helpful (2)

    "Poor culture/ Toxic Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Iowa City, IA
    Former Employee - Anonymous Employee in Iowa City, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ACT full-time (More than a year)

    Pros

    Great mission. Good test. Customer-centric. Great campus grounds. Good pay and benefits relative to Iowa City. Iowa City is a decent town with activities surrounding the University of Iowa.

    Cons

    Toxic culture. Poor leadership. Backstabbing Human Resources (Talent Strategy) Leadership. Poor change management. Constantly reorganizing. Passive aggressive work culture. Tremendous leadership turnover. Do not move here for a job.. If you do, rent and do not buy a house. You might quit or be laid off within 1 or 2 years.

    Advice to Management

    The Board of Directors needs to take action and remove leadership!


  5. "CSR positions with ACT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Harlingen, TX
    Former Employee - Customer Service Representative in Harlingen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ACT full-time (More than a year)

    Pros

    Great training, staff and benefits. You won't be disappointed.

    Cons

    The parking is a battle royale!

    Advice to Management

    None!


  6. Helpful (5)

    "Brutal treatment of employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Iowa City, IA
    Former Employee - Anonymous Employee in Iowa City, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ACT full-time

    Pros

    I got to work with good, professional and dedicated people.

    Cons

    The leadership of the company is reactionary, doesn't have a clear vision and regularly subjects employees to staff cleansing, which lowers morale and keeps people living in constant fear. Extremely cold and unwarranted. The company is in a complete disarray because of it. Every time people get laid off, no one takes care of the clients either, so former employees are left without jobs for no reason, and clients are left hanging without anyone to take care of them. Bad news place to work. Do not work there.


  7. Helpful (1)

    "Incredible Benefits, Passionate People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ACT full-time

    Pros

    Working here today and reading these reviews, I can't help but feel that so many of the reviewers have never worked anywhere other than ACT (or academia). We have had layoffs recently which I guess is new? But I've been with half a dozen different major organizations and none of them come close to ACT. I see people complaining about work/life balance? It's literally a 37.5 hour work week. The parking lot is practically empty by 5pm. The benefits are amazing,too- 6 weeks PTO, unconditional retirement contributions (plus a match for your contribution), whole family heath, vision, dental- even my cat has health insurance through ACT.

    Everyone, top to bottom, is very mission driven. The mood was somber after layoffs but honestly this place is still packed with smart, kind, and driven people.

    Cons

    There could have been more done to improve moral after the layoffs.

  8. Helpful (8)

    "No wonder they're losing money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Iowa City, IA
    Former Employee - Anonymous Employee in Iowa City, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ACT full-time (More than 3 years)

    Pros

    High pay, if you are in the right position, even maybe some autonomy

    Cons

    Unstable and low pay if you are not in the right position.

    Advice to Management

    Stop it already with the lay-offs! You just hire more people with fancier titles, creating more managers than employees.


  9. Helpful (1)

    "researcher"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACT full-time

    Pros

    good working environment, especially co-workers and direct supervisors.

    Cons

    Job security is the top concern.


  10. Helpful (1)

    "The whole experience was meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Engaging work, not too tough

    Cons

    Sometimes management is unreasonable

    Advice to Management

    Ask less and people will actually do more