Limited Work-life balance, very below average pay, very low internal morale. - Analyst Access Prepaid Worldwide Employee Review

I like my direct supervisor and co-workers. The fact that they are owned by MasterCard gives me hope for the future, but after waiting for radical changes for over a year I am quickly loosing hope.

Lack of senior management support for the success of the business. People are set up to fail. No career advancement. Horrible HR function. Terrible compensation packages. No sense of urgency. Myopic thinking is the norm.

APW was a fantastic company to work for, being the company where i was able to finally make the leap from call centre agent to something much more interesting. The management team towards the end of my tenure was made up of people who had an intimate knowledge of the workings of the company, having been promoted from within. the other employees were all friendly and the overall atmosphere, barring a blip or two, was absolutely fantastic

whereas the atmosphere was, on the whole, fantastic, during the shift from UK based to overseas call centres, a decision made at MasterCard corporate level, this understandably put a bit of a damper on the situation, with there being confusion and uncertainty around the security of some of the agent's jobs, whereas those on the phone were aware that their positions would be made redundant, there were others who were not sure, and not made aware, what was going on with their positions,