Not as shiny as it looks - Service Desk Analyst Acuative Employee Review

Understanding management and flexible schedules

The pay could be better

At the time there was the ability to be remote. That's no longer the case.

I worked for 5 years in the VISE team where we provided support for Cisco UCS. We were paid abyssmally for what we were doing and raises were pathetic (talking about a company that have me a 'raise' to 19.99 an hour and couldn't even round up a penny) but the perk of being remote most the week was nice. Eventually the company got a new contract so they decided to push Cisco away which ended with our entire team being laid off after we trained our overseas replacements (and in hindsight realizing the company knew of all this at least 6 months before it happened given where our department was moved to as the new contract got moved into the noc) except a handful of people who were the managers favorites getting moved to another department. Such as a person who was in the department for only a year being moved while far more senior and experienced people were laid off. Honestly being laid off was the best thing for me though as I was too comfortable to look elsewhere and I've since moved to a much better paying job that also is giving me much more meaningful skills and I no longer need to deal with a micromanaging upper manager. From what I've been told from people still there the company has gone even further down hill.