Good pay&benefits yet stressful job and no work/life balance to stay ahead - Territory Manager Align Technology Employee Review

2.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay & Benefits. Great support from regional manager. Company overall has great customer service and resources available for customers and sales field.

Cons

The Territory Manager role is incredibly demanding and often overwhelming. You’re expected to wear multiple hats—trainer, customer service rep, sales consultant, account manager, event planner, CE recruiter, demo coordinator, and even assist with 3rd party recruitment and contract management. The workload is constant and there is truly no end to the day. There is little to no work-life balance, and taking time off only results in coming back to an overwhelming backlog of tasks. While the role is rewarding in terms of relationship building and impact, the expectations and scope of responsibilities are simply too broad for long-term sustainability without greater support.

Explore other reviews about Align Technology

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and work life balance

Cons

No salary adjustment for where you live

3.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

It used to be a good company who made a premium product, with smart coworkers, interesting tasks that involved a lot of math problems, with detailed code reviews. It still has generous PTO, sick days and a discounted lunch (in Raleigh office).

Cons

Management changed and there is an ongoing optimisation with hidden layoffs / force quits with no severance. Biased performance reviews with high expectations. Frequent goal changes and useless projects that will eventually be terminated and the whole team will be shuffled or dismissed. Complete delivery mess. Left hand does not know what the right hand is doing. Knowledge transfer sucks. The only way to understand the feature is to dig into the code (bad for newbies). New unqualified and arrogant low-level managers and team-leads, hide their uselessness on endless meetings, blah-blah-blahing with no real impact just to add visibility. A lot of stress, 5 days from office in an open space with no remote option even for new parents. The base is low with no stocks. Pro-Russian company, previously based in Moscow, relocated the whole office to the US and Europe due to sanctions during Russian-Ukrainian war (they recently laid-off a few Ukrainian guys).

5
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