Good company - Customer Service Representative AnswerFirst Employee Review

4.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

flexible schedule, give away hours if something comes up, great management and co-workers

Cons

back to back calls, no breathing room, have to type while on the call with caller, some scripts from the clients don't make sense when asking the questions,

Explore other reviews about AnswerFirst

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I love the flexibility AnswerFirst offers. The shift leaders, managers, and support staff are wonderful, caring people who always have your back. Overall, it’s a fantastic company that puts its people first

Cons

While there are no major downsides, call volumes can occasionally be excessively high; but dealing with busy periods is part of the job.

avatar
AnswerFirst Response
6d
Thank you for your 5-star review! We are so pleased to hear that you feel supported by our leadership, management, and support teams, and that you value the flexibility we strive to provide our employees. We also appreciate you sharing your perspective on our call volumes. We understand that busy periods are part of the job, and we truly value your commitment and understanding. Thank you for being a part of the AnswerFirst team—we are lucky to have you!
4.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I love the Schedule flexibility

Cons

Wish it were weekly and hourly Pay

1
avatar
AnswerFirst Response
6d
Thank you for taking the time to share your feedback. We're delighted to hear that you value the flexibility of our schedule, as we strive to create a work-life balance that supports our team members. We also appreciate you being candid about your desire for different pay options. We appreciate your contributions to the team and hope to serve you better going forward to earn a 5-star review!
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