Working at AnswerFirst | Glassdoor

AnswerFirst Overview

Tampa, FL
51 to 200 employees
1998
Company - Private
Staffing & Outsourcing
$5 to $10 million (USD) per year
AnswerFirst Communications, Inc. has provided quality answering and contact center services since 1998. AnswerFirst provides contact center solutions including virtual receptionist services, inbound email processing and social media monitoring to thousands of clients around the ... Read more

Mission: To ensure stakeholder success through sound economic, social and environmental policies, resulting in global growth.

Company Updates

  • It's official! We're proud to be named a Great Place to Work-Certified company @GPTW_US #GPTWCertified

  • AnswerFirst In the Community: Sponsoring And Attending The 2019 Fostering Hope Gala Benefiting A Kid’s Place Tampa Bay
    As part of our commitment to making our company vision a reality, we encourage staff to participate in community events including fundraisers, volunteer work and charity events. We were recently invited to attend the Fostering Hope Gala for a Kid’s Place of Tampa Bay. A Kid’s Place provides residential services to children from birth to age 18, who have been removed from their homes due to abuse, neglect or abandonment. This local organization makes an incredible difference in our community! We were honored to be able to attend and sponsor this wonderful event and an amazing organization.

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AnswerFirst – Why Work With Us?


In our culture a great employee shares the same values and moral principles as our organization. We look for those who have integrity, respect, accountability and diversity. They should have a strong desire to serve others with a positive attitude, excellent organizational skills, patience and the ability to perform well under pressure in our fast paced environment. We offer competitive benefits, 401k, paid time off and great recognition programs that highlight our employees' extraordinary efforts to make a difference for those they serve. AnswerFirst is committed to giving back to the community and commits at least 1% of annual profits to charity and community support.

We are always accepting applications from qualified professionals to fill our Customer Service Professional remote position. We always focus on hiring for this position to keep our 24/7 contact center staffed with professionals to provide customer service on behalf of our clients. We partner with thousands of clients across the globe and our goal is to always be prepared to exceed their expectations as well as plan ahead for continued growth. We hire for other areas of the company when there is a need. 

At AnswerFirst, you’ll uncover challenges that enliven you as you grow professionally and explore many career opportunities based on your interests and abilities. We recognize joyful, ambitious and skillful individuals with a work space that encourages individuality and teamwork while encouraging innovative ideas and philanthropic thinking. AnswerFirst is very proud to be a certified Great Place To Work that earned us a spot on the list for 2019 Best Workplaces in Consulting and Professional Services and the 2018 Best Workplaces To Work For Women by Great Place to Work and FORTUNE. We were #7 out of 50 small bussiness' to be named a 2018 Top Workplace by the Tampa Bay Times based on employee survey results!    

AnswerFirst Reviews

  • "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Gainesville, FL
    Current Employee - Customer Service Representative in Gainesville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AnswerFirst full-time (More than 3 years)

    Pros

    I work with some awesome coworkers! Management is always there for suggestion and help. You can't beat the pay ! Your hours are as flexible as you are. Its more than a answering service its a job you see yourself coming in on your days off.

    Cons

    I do miss the face to face time with coworkers but we have the flexibility of ryver chat to stay connected. We have several outings a year that everyone can attend.

    Advice to Management

    Keep up the transparency !

See All 84 Reviews

AnswerFirst Photos

AnswerFirst photo of: AnswerFirst Corporate Headquarters
AnswerFirst photo of: Team AnswerFirst at Fostering Hope Gala
AnswerFirst photo of: AnswerFirst Charity Cornhole Event
AnswerFirst photo of: Our AnswerFirst team volunteering for Champions For Children
AnswerFirst photo of: AnswerFirst Flamingle and Jingle Holiday Fun Photo Booth
AnswerFirst photo of: 2018 GEM Award Winner Jaime Haggerty receiving $2000 check from Matt Herron, CEO
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AnswerFirst Interviews

Experience

Experience
100%
0%
0%

Getting an Interview

Getting an Interview
67%
22%
11%

Difficulty

3.3
Average

Difficulty

Hard
Average
Easy
  1.  

    Accounting Coordinator Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at AnswerFirst (Tampa, FL) in February 2017.

    Interview

    The job listing was posted through an online job hiring site. My resume was reviewed and I was called in for an interview. The process was a two step interview. Once with the head of HR the second interview was with the head of the department.

    Interview Questions

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AnswerFirst Awards & Accolades

  • Fast 50, TBBJ, 2012
  • Fastest Growing Private Companies in America, Inc. Magazine, 2013
  • Business of the Year Finalist, South Tampa Chamber of Commerce, 2013
  • Best Places To Work Nominee, Tampa Bay Business Journal, 2016
  • Top Workplaces -- Small, Tampa Bay Times, 2018
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Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Work at AnswerFirst? Share Your Experiences

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