Working at AnswerFirst | Glassdoor

AnswerFirst Overview

Tampa, FL
51 to 200 employees
Company - Private
Staffing & Outsourcing
$5 to $10 million (USD) per year
AnswerFirst Communications, Inc. has provided quality answering and contact center services since 1998. AnswerFirst provides contact center solutions including virtual receptionist services, inbound email processing and social media monitoring to thousands of clients around the ... Read more

Mission: To ensure stakeholder success through sound economic, social and environmental policies, resulting in global growth.

Company Updates



    AnswerFirst Named One of the 2018 Best Workplaces for Women by Great Place to Work® and FORTUNE

    Great Place to Work and FORTUNE have honored AnswerFirst Communications, Inc. as one of the 2018 Best Workplaces for Women. The ranking was based on anonymous survey feedback representing more than 4.5 million US employees from Great Place to Work-Certified companies. Great Place to Work,

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AnswerFirst – Why Work For Us?

In our culture a great employee shares the same values and moral principles as our organization. We look for those who have integrity, respect, accountability and diversity. They should have a strong desire to serve others with a positive attitude, excellent organizational skills, patience and the ability to perform well under pressure in our fast paced environment. We offer competitive benefits, 401k, paid time off and great recognition programs that highlight our employees' extraordinary efforts to make a difference for those they serve. AnswerFirst is committed to giving back to the community and commits at least 1% of annual profits to charity and community support.

We are always accepting applications from qualified professionals to fill our Customer Service Professional remote position. We always focus on hiring for this position to keep our 24/7 contact center staffed with professionals to provide customer service on behalf of our clients. We partner with thousands of clients across the globe and our goal is to always be prepared to exceed their expectations as well as plan ahead for continued growth. We hire for other areas of the company when there is a need. 

At AnswerFirst, you’ll uncover challenges that enliven you as you grow professionally and explore many career opportunities based on your interests and abilities. We recognize joyful, ambitious and skillful individuals with a work space that encourages individuality and teamwork while encouraging innovative ideas and philanthropic thinking. AnswerFirst is very proud to be a certified Great Place To Work and was #7 out of 50 small bussiness' to be named a 2018 Top Workplace by the Tampa Bay Times based on employee survey results!    

AnswerFirst Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Matt Herron
55 Ratings
  • "Absolutely no complaints"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Alachua, FL
    Current Employee - Customer Service in Alachua, FL
    Positive Outlook
    Approves of CEO

    I have been working at AnswerFirst full-time (Less than a year)


    * Very flexible scheduling.
    * Co-Workers, Management and back office. The staff is so helpful and friendly and welcoming.
    * Great pay.
    * Work from home.
    * Help and support when you need it.


    The only thing I can even think of is maybe just the technical requirements. You need to have a dual monitor setup, backup battery, USB headset and webcam (just for training and meetings) and dedicated space. If you don't have the PC requirements it can be a little expensive to get everything that you need, but it is SO worth it!

    Advice to Management

    Keep up the great job! I love it here, I have worked quite a few different places, but no place has ever felt like "home". This job feels like home and I can't wait to work with everyone for years to come!!

See All 67 Reviews

AnswerFirst Photos

AnswerFirst photo of: AnswerFirst Corporate Headquarters
AnswerFirst photo of: Our Values Statement
AnswerFirst photo of: Will Piver receiving 2018 GEM Award from Director of Smiles - Penny Herron
AnswerFirst photo of: Sue Marie - AnswerFirst Girl
AnswerFirst photo of: AnswerFirst celebrates Gasparilla
AnswerFirst photo of: Tampa Bay Times presenting winning certificate to AnswerFirst as a 2018 Top Worplace. Pictured - Matt Herron CEO, Joan Stearns HR Coordinator, Penny Herron Director of Smiles and Don Quarterman CFO
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AnswerFirst Interviews



Getting an Interview

Getting an Interview





    Accounting Coordinator Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at AnswerFirst (Tampa, FL) in February 2017.


    The job listing was posted through an online job hiring site. My resume was reviewed and I was called in for an interview. The process was a two step interview. Once with the head of HR the second interview was with the head of the department.

    Interview Questions

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AnswerFirst Awards & Accolades

  • Fast 50, TBBJ, 2012
  • Fastest Growing Private Companies in America, Inc. Magazine, 2013
  • Business of the Year Finalist, South Tampa Chamber of Commerce, 2013
  • Best Places To Work Nominee, Tampa Bay Business Journal, 2016
  • Top Workplaces -- Small, Tampa Bay Times, 2018
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Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

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