★
AnswerFirst Reviews
Updated Jun 9, 2023
Filter by Topic
Remote Work
Work Life Balance
Career Development
Coworkers
Management
Culture
Workplace
Compensation
Benefits
Senior Leadership
Covid 19
Clear All
Full-time, Part-time
English
Verify your email to use filters. Having problems? Resend email
Found 162 of over 163 reviews
83% Recommend to a Friend
85% Approve of CEO
Found 163 of over 163 reviews
Popular
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
Recommend to a Friend
Approve of CEO
Matt Herron
134 Ratings
What are your colleagues talking about?
Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously.
Top Review Highlights by Sentiment
Pros
Cons
There are no cons to display at this time.
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of AnswerFirst and is not affected by filters.
Race / Ethnicity
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
Want more demographic options?
- Current Employee, less than 1 year★★★★★
Pros
I'm disabled so can only work a certain amount of hours without jeopardizing my benefits. AF accommodates both my needs and my hour limits with flexible schedules. The people are also the best. The work diverse and interesting. Bonuses and raffles and the comfort of working from home.
Cons
Compared to the myriad of WAH customer service jobs I've held throughout the years, hands down, I haven't found any yet.
Continue readingYour opinion really matters to us and we appreciate you taking the time to share that with us. We are so happy you found us and hope to continue to serve you well for many years to come!
- Current Employee, more than 8 years★★★★★
Claim Glass Door are false reviews
May 24, 2023 - Customer Service Representative (CSR) in Tampa, FLRecommendCEO ApprovalBusiness OutlookPros
Joy, Jaime, and Julie anne are amazing at everything they do. Trading shifts and getting coverage. This company HAD the best shift trading policy on earth until the demise of Ryver.
Cons
This website is the only way the company will listen to employees anymore. They grew too big for their britches and don't/won't realize it. They claim to have the best employees but won't pay them as such. A specific HR employee had the gull to send an email stating if we want to complain anonymously, go through her directly. Thats literally the opposite of anonymous. After you get hired, training is all UNPAID on your own time. And long. How is that legal?! The calls are just relentless, one after another, angry, belittling, and just downright mentally draining. The worst part is there is NO transparency in any way. No one knows how scheduling works, (the internal employee page shows they get scheduled 40 hours for full time but they only get 38 max), or how actual pay works (peice per minute is a trick to make people think they make more money when it is busy). Overtime and especially "raffles" are hand picked and not "first come first served" as alleged. Which is unethical. Its all so convoluted. The whole company seems like a fly by the seat of your pants operation. The owner pretends to care about people, but acts opposite these days. The pay has become pitiful for what we do. All approachable management have moved on.
Continue readingAnswerFirst Response
Human Resource Manager
Thank you for your detailed feedback. The email you received from HR about "anonymous" complaints was simply meant to let all AnswerFirst employees know that the HR Manager's door is open for anyone who wants to talk and that feedback received would remain confidential (between the reporting party and the HR Manager) if that's what the employee wanted. Your comments about training being unpaid are a little misleading. All new employees are paid during their training. If you want to level up, then that training is done by your choice and on your own time. Additionally, your feedback about the CSP pay rate being a trick is inaccurate. You receive the greater amount between the hourly guarantee for your skill level or the per-minute rate for your total op time. If you answered calls constantly during your entire shift, you certainly would make more than the guaranteed base rate. However, we removed the requirement to be available for calls 94% of scheduled shifts to allow CSPs to step away or get a breather from the calls. Mental health was more important for our staff than that requirement. We are very upfront with all candidates that the Customer Service Professional job is not easy and that it's not for everyone. With that said, I'm sorry to hear you are unhappy. We are looking into creating an anonymous feedback form and we will take a closer look at the scheduling process with the Call Center Manager to see how we can continue to improve it. Thank you, again, for the valuable feedback.
- Current Employee, more than 5 years★★★★★
Pros
Amazing transparency from pay rates for all positions to plans/goals for the company’s future. They also try to be understanding to everyone’s personal problems and help where they can. You can basically pick your own schedule, and you can trade hours vs having to call out.
Cons
I have nothing negative to say about this company.
AnswerFirst Response
Human Resource Manager
Thank you for taking the time to share your feedback with us! Your commitment to AnswerFirst for more than 6 years is greatly appreciated! We hope to continue to serve you well, but please let us know if you do think of anything that we could be doing better.
- Current Employee, more than 5 years★★★★★
Great Company to Work For
May 24, 2023 - Training Specialist in Tampa, FLRecommendCEO ApprovalBusiness OutlookPros
Work from home, competitive pay/pay scale transparency, the willingness of management to listen to and make changes from employees feedback and so much more.
Cons
We are busy so you can get back to back calls. However when it is busy it can mean that you make more money provided that you do not step away for long periods of time throughout your shifts.
Continue readingAnswerFirst Response
Human Resource Manager
Thank you for taking the time to share your feedback, we greatly appreciate it! Your hard work and commitment to AnswerFirst does not go unnoticed. We hope to continue to serve you well for many more years to come!
- Former Employee, more than 1 year★★★★★
It’s okay
May 16, 2023 - Customer Service Representative in Jacksonville, FLRecommendCEO ApprovalBusiness OutlookPros
Remote work so that is a benefit
Cons
Mostly non stop calls Low pay
Continue readingAnswerFirst Response
Human Resource Manager
Thank you for taking the time to share your feedback! We're sorry you did not agree with our busy call volume and the pay we offer. Our busy call volume actually does raise the pay since it is a per minute pay structure. We understand if this was not for you. Being you were with us for 1-2 years as you mentioned the hope would be that you advanced to our higher skill levels which adds more variety in the contact support you provide and of course increases the pay too. We do our best to explain all of this upfront and throughout the employment journey. We will take your feedback into consideration for any changes that are needed and we wish you the best!
- Former Employee, less than 1 year★★★★★
Pros
It's work from home. That's about it.
Cons
Terrible management. They lie a whole lot. very contradictory. They try to tribe up so they can make you say nice things about their terrible organized and unfair company. Do yourself a favor, find a different answering service.
Continue readingAnswerFirst Response
Human Resource Manager
Thank you for taking the time to leave us a review. We are extremely disappointed to know that an employee of AnswerFirst feels this way. That being said, we respect that this is your opinion and just agree to disagree. Employees are never made to say nice things about us in reviews. They are completely optional and never forced on anyone. We value honest feedback, good or bad, from personal experiences while working for our company. In fact, many changes over the last 25 years have been a direct result from employee feedback and we will continue to encourage that honest feedback. Again, thank you for your time.
- Current Employee, more than 1 year★★★★★
Pros
This company is flexible, caring, and overall fantastic !
Cons
I do not have any cons for this company.
AnswerFirst Response
Human Resource Manager
Thank you for your honest feedback! We appreciate you taking the time to share this with us. We hope to continue to serve you well.
- Former Employee★★★★★
Good company.
May 8, 2023 - Customer Service Representative (CSR)RecommendCEO ApprovalBusiness OutlookPros
Remote office is a positive
Cons
Disorganized hr makes it hard to communicate
Continue readingAnswerFirst Response
Human Resource Manager
Thank you for your feedback! HR is available 24/7/365 for our employees. We are sorry to hear you found HR to be disorganized and hard to communicate with. We will do better to ensure all employees know how to connect with HR when needed. AnswerFirst is very passionate about our company culture, the diversity of our employees and our company. Your feedback included a suggestion for more diversity and we wish you would have included how we could have improved in this area. We are always looking for ways to improve and welcome feedback. We do wish you the best and again thank you for your time!
- Current Employee, more than 8 years★★★★★
Awesome company that has became Family
Nov 29, 2022 - Training and Development Specialist in Tampa, FLRecommendCEO ApprovalBusiness OutlookPros
Due to being a 24/7 company and having team members to trade times and responsibilities with, it provides great flexibility for times I need to be out due to sickness, mental health days and appointments all while having the ability to make up the time. The team work shines through on a daily here at AnswerFirst and it does not go unnoticed. The Contact Center Backoffice do their best to get down to the core of what a person may be struggling with, whether it's personal or skills related. The Contact Center Manager has an open mind and open door to suggestions and view points, and she does an amazing job using her experience to help others blossom. The owners are genuine and compassionate, family oriented and across the board positive individuals.
Cons
I can't think of any cons at this time, other than them approving more states to be able to work from and possibly hire more globally so that I can go work from Hawaii in my PJs.
Continue readingAnswerFirst Response
HR and Operations Manager
Thank you for taking the time to share your valuable feedback! Seeing our team blossom and flourish into positions they are passionate about is amazing to watch. Our new hires are in great hands with you as a trainer and we appreciate all that you do for AnswerFirst! We will keep Hawaii in mind as we continue to expand.
- Current Employee, less than 1 year★★★★★
Awesome Place for Employment
Mar 20, 2023 - CSP - Client Service ProfessionalRecommendCEO ApprovalBusiness OutlookPros
The training is superior to any othe company that I have worked for in the past. Once you leave training you are ready and fully prepared to begin your new career. Very flexible and fun company to work for. 😀 Highly Recommend! The other staff members and shift leaders are very positive and uplifting.
Cons
Absolutely none at all! Seriously!
Continue readingAnswerFirst Response
HR and Operations Manager
Thank you for taking the time to share your feedback with us! Your review is just what we like to hear from our employees. Our goal is to continue to serve you well in your career with AnswerFirst and suggestions are always welcome if you think of anything we could do better.
Join the AnswerFirst team
AnswerFirst Reviews FAQs
AnswerFirst has an overall rating of 4.4 out of 5, based on over 163 reviews left anonymously by employees. 83% of employees would recommend working at AnswerFirst to a friend and 83% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
83% of AnswerFirst employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated AnswerFirst 4.5 out of 5 for work life balance, 4.2 for culture and values and 4.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at AnswerFirst to be culture, management, career development and the cons to be compensation, benefits.
Work at AnswerFirst? Share Your Experiences
AnswerFirst
Click to Rate
AnswerFirst Response
Human Resource Manager