Is AnswerFirst a good company to work for?

AnswerFirst has an overall rating of 4.4 out of 5, based on over 199 reviews left anonymously by employees. This rating has been stable over the past 12 months. 89% of employees would recommend working at AnswerFirst to a friend and 88% have a positive outlook for the business. The best reviews about AnswerFirst have been left by employees working as CSP , Customer Service Professional (CSP) and Customer Service Representative .

Does AnswerFirst pay their employees well?

According to anonymously submitted Glassdoor reviews, AnswerFirst employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at AnswerFirst. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at AnswerFirst?

89% of AnswerFirst employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AnswerFirst 4.5 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at AnswerFirst?

Customer Service Representative (39) , Customer Service Professional (22) , CSP (14) , CSP - Client Service Professional (11) , Customer Service Professional (CSP) (10) , Dispatcher (6) , Customer Service Representative (CSR) (5) , Training and Development Specialist (3) , Answering Service Operator (2) , Csp Professional (2) , Customer Service Specialist (2) , Operator (2) , Shift Leader (2) , Tier II (2) , Tier II Technical Support (2)

What are the pros of working at AnswerFirst according to real employee reviews?

"Work from home, available hours, flexible hours" ((in 21 reviews)); "The schedule is super flexible and the management is amazing." ((in 15 reviews)); "The training and tools for success are phenomenal." ((in 11 reviews)); "The flexible schedules and ability to trade hours are added bonuses." ((in 10 reviews)); "Great People to work with!" ((in 9 reviews))

What are the top reviewed AnswerFirst locations?

Tampa , Jacksonville , Las Vegas , Miami , Spring Hill , Ybor City , Detroit , Reidsville , Wichita Falls , Minneapolis , Jonesborough , Indianapolis , Gainesville , Lakeland , Fort Lauderdale , West Palm Beach , Ocala , Orlando , Pensacola , Port Saint Lucie , Apollo Beach , Clearwater , Mango , Saint Petersburg , Sun City Center , Thonotosassa , Columbia , Sumner , Sylvester , Newnan

AnswerFirst reviews

4.4

89% would recommend to a friend

(199 total reviews)

Matt Herron

90% approve of CEO

88% positive business outlook

Ratings by demographic groups

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AnswerFirst has an employee rating of 4.4 out of 5 stars, based on 199 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The AnswerFirst employee rating is 23% above average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

199 reviews

5.0

Jun 17, 2026

Great flexibility and supportive team culture

Customer service professional (csp)

Recommend

CEO approval

Business Outlook

Pros

I love the flexibility AnswerFirst offers. The shift leaders, managers, and support staff are wonderful, caring people who always have your back. Overall, it’s a fantastic company that puts its people first

Cons

While there are no major downsides, call volumes can occasionally be excessively high; but dealing with busy periods is part of the job.

AnswerFirst Response

3d

Thank you for your 5-star review! We are so pleased to hear that you feel supported by our leadership, management, and support teams, and that you value the flexibility we strive to provide our employees. We also appreciate you sharing your perspective on our call volumes. We understand that busy periods are part of the job, and we truly value your commitment and understanding. Thank you for being a part of the AnswerFirst team—we are lucky to have you!

4.0

Jun 2, 2026

Flexible schedule but pay structure needs improvement

Csp/receptionist

Recommend

CEO approval

Business Outlook

Pros

I love the Schedule flexibility

Cons

Wish it were weekly and hourly Pay

AnswerFirst Response

3d

Thank you for taking the time to share your feedback. We're delighted to hear that you value the flexibility of our schedule, as we strive to create a work-life balance that supports our team members. We also appreciate you being candid about your desire for different pay options. We appreciate your contributions to the team and hope to serve you better going forward to earn a 5-star review!

5.0

Apr 15, 2026

Great company and people! Very work-life balanced, but hectic call volume

Cps specialist

Recommend

CEO approval

Business Outlook

Pros

Great company, great people to work with. Flexible schedule, and great management.

Cons

Call volume can be hectic and the script can be rigid at times. Also, pay can be better.

AnswerFirst Response

3d

Thank you for the wonderful 5-star review ! We're so glad to hear that you have found our company culture, flexibility, and management team to be a highlight of your time here. We also sincerely appreciate your constructive feedback regarding call volume, script flexibility, compensation, and your suggestion for annual maintenance training. We take these insights seriously and are always looking for ways to improve, so we will be sharing your thoughtful suggestions with our leadership team for future consideration as we continue to refine our processes and support our employees' professional growth. Thank you for choosing to be a part of our team!

Viewing 1 - 3 of 199 Reviews

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AnswerFirst

AnswerFirst reviews

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Great flexibility and supportive team culture

Flexible schedule but pay structure needs improvement

Great company and people! Very work-life balanced, but hectic call volume

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