AnswerFirst

You can always reach out for help - Anonymous employee AnswerFirst Employee Review

4.0

Nov 21, 2021

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A. If you ever question something, you can always reach out to one of the amazing trainers like Julie! They truly want to help you be successful and will be there to assist you along the way. B. Most positions happen from the comfort of your own home which saves on commute time, break meal costs, and cleanliness aspects (especially when there is a virus on the loose).

Cons

A. Your interactions will most likely be different in each interaction and could include all types of tones and words. Just remember the way you help is by getting their information to the person with the power to help. You are just the messenger most times. B. Most positions happen from the comfort of your own home and it can be a distraction in many ways. C. If the internet goes down, so do you.

AnswerFirst Response

Thank you for sharing your detailed review. Working from home is not for everyone and callers can definitely vary. Being passionate about customer service and providing a warm friendly voice often changes everything. We always aim to make errors a learning experience. Feel free to share any specific experience that differs from that with management and it will be reviewed.

You can always reach out for help - Anonymous employee AnswerFirst Employee Review

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