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      AnswerFirst

      Engaged Employer

      AnswerFirst reviews

      perfect job - Customer Service Representative (CSR) AnswerFirst Employee Review

      4.0
      Jul 13, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      * overtime * hours around your schedule * goggle chat for assistance while on call * easy to advance * great support * benefits, pto, and bonus * alternating holidays

      Cons

      * 24/7 but can only work until midnight est until you advance higher up * busy call center but can step away when needed * some clients do not seem to be screened well though it is claimed so, a few seem like scammers *calls are auto answer without prior warning * no equipment provided

      avatar
      AnswerFirst Response
      2y
      Thank you for sharing your detailed feedback! AnswerFirst has always vetted clients to ensure they are a good fit for our service. At times, issues do not surface until the partnership begins. When call flow concerns are identified we work with the client to make a change that would permit a better outcome with their calls or decide if the partnership still makes sense. We have implemented a new policy on our terms of service for clients that we hope will mitigate these issues going forward. Thank you, again, for the valuable feedback.

      Explore other reviews about AnswerFirst

      5.0
      Jun 17, 2026
      Customer service professional (csp)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love the flexibility AnswerFirst offers. The shift leaders, managers, and support staff are wonderful, caring people who always have your back. Overall, it’s a fantastic company that puts its people first

      Cons

      While there are no major downsides, call volumes can occasionally be excessively high; but dealing with busy periods is part of the job.

      avatar
      AnswerFirst Response
      1w
      Thank you for your 5-star review! We are so pleased to hear that you feel supported by our leadership, management, and support teams, and that you value the flexibility we strive to provide our employees. We also appreciate you sharing your perspective on our call volumes. We understand that busy periods are part of the job, and we truly value your commitment and understanding. Thank you for being a part of the AnswerFirst team—we are lucky to have you!
      4.0
      Jun 2, 2026
      Csp/receptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love the Schedule flexibility

      Cons

      Wish it were weekly and hourly Pay

      1
      avatar
      AnswerFirst Response
      1w
      Thank you for taking the time to share your feedback. We're delighted to hear that you value the flexibility of our schedule, as we strive to create a work-life balance that supports our team members. We also appreciate you being candid about your desire for different pay options. We appreciate your contributions to the team and hope to serve you better going forward to earn a 5-star review!
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