Author Solutions - Role of a Publishing Consultant | Glassdoor
Pros
  • "Great benefits (healthcare, commission, spiff, outings" (in 11 reviews)

  • "Good pay, good hours, good benefits with reasonably priced medical insurance, conveniently located, many restaurants close for lunchtime options" (in 8 reviews)

Cons
  • "Upper management changed constantly, as did the job descriptions and expectations" (in 10 reviews)

  • "Base pay for sales could be better" (in 4 reviews)

Employee Review

Employee Review

Helpful (7)

"Role of a Publishing Consultant"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Author Solutions full-time

Pros

gained experience using salesforce, working in a team environment

Cons

AuthorSolutions was a former subsidiary of Random House. In March 2016 the firm was acquired by Najafi Companies. The new ownership promptly cut the hourly pay by $4 per hour. The base pay went from $15.41/hour to $11.41 per hour. The commission plan was recently modified so that reps are poorly compensated. The minimum expectation is $12,000. Publishing Consultants earn 6% from $12,000.00 to $17,999.00 which amounts to $359.94. The employee earns 8.5% on sales $18,000 +. However this is also on the difference. So if an employee sells $25,000 they earn $359.94 on the 6% and $595 total on the$7000 difference between $18,000 and $25,000. This amounts to $954.94 in commission. However if call metrics are not maintained or the sales rep does not sign up at least 20 Author Learning Center subscriptions, commission will be docked as much as 15%.Tenured reps are estimating a $30,000 loss in pay annually.

Additionally if an author refunds on the services purchased, the sales consultant is penalized. For example if an author refunds on an $8000 package they automatically forfeit 10% of the purchase price or $800. So while the company is making $800 the sales rep is left essentially left in an $8000 hole they have to climb out of.

There are many moving parts to what we do as publishing consultants. Once the author purchases a package they still have to go through production, work with a marketing consultant, and publish their work. There are numerous points where the author may become scared or annoyed with their marketing consultant and decide to refund.

Perhaps the biggest concern from a sales perspective is a complete lack of new leads. New leads have been stagnant for months. Without new leads it is difficult to maintain quota on a consistent basis. Management declares mandatory overtime in a scramble to try and hit their number, while the reps are left working extended hours for very little compensation. There is no balance and poor communication with management.

The firm is offering incentive to new hires such as $1000 commission for the first 3 months regardless of sales. Don't fall for it. Where is this money coming from and if the firm can afford these types of incentives surely they can afford to compensate their tenured employees.

Advice to Management

Communicate with you employees, compensate your employees, and reward your tenured reps. There are so many moving parts to what we do as publishing consultants and if you continue to lose your tenured reps, you will be left with inexperienced sales individuals who are completely lost. This will ultimately result in low employee retention which is bad for business.

Other Employee Reviews

Other Employee Reviews

  1. Helpful (5)

    "Keith Ogorek has never been the CEO of Author Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Bloomington, IN
    Current Employee - Sales in Bloomington, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Author Solutions full-time (More than 8 years)

    Pros

    The commissions and bonuses for sales and marketing is much better than anywhere else in the Bloomington area.

    Cons

    The CEO, Daniel Shum runs a ship of fear. Fires qualified individuals for poor performance and hires underqualified employees. Health Benefits are equal to National Health Care System. Very expensive United Health Care. 401K offered but company does not match. Keith Ogorek has never been the CEO of Author Solutions

    Advice to Management

    Unfortunately management has no voice.


  2. Helpful (5)

    "Unethical, terrible pay and very expensive benefits--avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bloomington, IN
    Former Employee - Anonymous Employee in Bloomington, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Author Solutions full-time (More than 8 years)

    Pros

    Good publishing industry experience. Nice renovated office space.

    Cons

    Terrible pay, expensive and mediocre insurance, poorly treated employees, apparently gives fake employee reviews (under no circumstances is this a five-star employer). Some employees can get away with coming into work drunk every Monday (or Tuesday, because they couldn't make it in on Monday), while others get reprimanded for looking the wrong way. Much depends on your manager. But in my experience, management was condescending and treated professional, educated people like children. Issues never got resolved, so it was a miserable place to work. The pay is fine if you're right out of college and don't mind having a roomie. You cannot survive on the pay otherwise. They seem unable to do anything to increase employee morale. All management does is take away anything positive, especially since Penguin Random House sold the company to an investment company (which promptly laid off a third of the employees in Bloomington and significantly increased cost of insurance and removed 401k matching. In effect, employees took a significant pay cut on already poor pay. And they're forcing employees to clock in and out exactly on the hour (removing a minor perk). The only remotely positive thing here is experience.

    Advice to Management

    Try to be more considerate of employee morale and well-being. Being miserable on top of decreased pay is not fun. Be more honest. The obviously fake reviews here won't help your reputation. You know there's a problem if your managers need to work second jobs to get by.

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