Lots of independence with little support. - Field Engineer Bancsource Employee Review

First, the lack of training. There have been plenty of times where I've been placed in situations where I had to deal with machinery where I had zero hours of training on. It's really stressful when you have a customer watching you trying to figure out how to open a machine for the first time. Also I am all alone in my territory, I've been all alone ever since I started this job, when I am in situations where I absolutely need assistance either because of a lack or training or because I have too many assignments for one person to complete, well I am on my own. Also because I am alone I am always on call, 7 days a week, every weekend, every holiday. I basically have to get permission to have a weekend like a normal person. And for me to get that permission someone needs to take over my territory. Unfortunately, my company had the bright idea not to train others on some of the machines I fix. And because of that I couldn't take a vacation, or at times when I do get days off and said equipment breaks down,those jobs will not get done until I come back, leaving me with potential customer backlash. So no weekend and no vacation. What would happen if I get a serious illness I wonder? Also I was promised a raise this year, so far no one has gotten one yet and it's already May. And last but not least the driving distance of some of your jobs. You may drive, A LOT. A few of my jobs I drive 5 hours round trip. If the issue is not something you can correct immediately that's guaranteed overtime (could be a pro depending on how you look at it). However, the issue comes in when you need to go to a remote customer and a customer back home in the same day. Because I have no partners this has caused some unhappy clients in my region. Last but not least it can be extremely hard to get in contact with management at times. And now, it seems to be much worse with the restructuring of different management positions. They seem to be super busy. If I come across an issue or need advice of tackling a situation, like I emphasize before, I am all alone.