Soulless Company - Terrible Pay - Therapist BetterHelp Employee Review

2.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Platform functions well with good worksheet resources, CPD (ish) library for therapists, and visibility of BetterHelp is good - as much as I don't want to admit.

Cons

Terrible pay for therapists. First five hours a week (each session is 45 mins) pays at £18-19 ish a session. This scales up by £4-5 every 5 additional hours done in a given week. This is a perfect model for inducing burnout - coupled with the fact you are constantly reminded to respond to clients right away with the benefit of racking up more weekly 'hours' for your pay. Poor pay for no-shows, referrals often go silent likely due to hidden 'blacklisting' if you don't IMMEDIATELY respond to notifications or new referrals. What if it's the weekend and you don't work? Nope. BetterHelp says you better get your sorry behind logging in, and they'll never say they shadow-blacklist you, but they clearly do. Because watch how slow your referrals get after. This exploits new counsellors for sure. Pleso Therapy offers more than this, at £20 per first client session, then £40 for any session thereafter.

Explore other reviews about BetterHelp

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I work here full-time, they provide consistent referrals, I get paid well, best paying job I have had

Cons

None identified I only recommend working here for anyone wanting consistent therapy work

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4.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

I have had a very positive experience working with BetterHelp. I decided to remain with the platform because I find the clinical work meaningful and rewarding. The ability to work with clients who are motivated to address real-life challenges has been professionally satisfying, and the platform gives me the flexibility to continue doing good therapeutic work in a manageable way. The BetterHelp platform is easy for a therapist to use. Scheduling, communication, documentation, and client management are straightforward, which allows me to focus more on providing therapy and less on administrative burden. I also appreciate that BetterHelp did a wonderful job helping me become credentialed to accept insurance clients. That process can often be complicated, but BetterHelp made it much more manageable. The pay is competitive, particularly given the flexibility, ease of use, and access to clients. For therapists who are comfortable with telehealth and who can manage their own schedule responsibly, BetterHelp can be a very good professional fit. Meaningful work with clients, competitive pay, easy-to-use platform, flexibility, and strong support with insurance credentialing.

Cons

Therapists need to be self-directed and organized, especially with scheduling, documentation, and managing client communication between sessions. BetterHelp does not interact with therapist in person, you will never speak with a BetterHelp representative in person about any issues/questions. No live, in person customer service for either therapists or your clients.

1
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