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      Branch

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      Great pay - Senior Customer Success Manager (CSM) Branch Employee Review

      2.0
      Mar 18, 2024
      Senior customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary was above market. Annual leave days above market Strong product marketing team

      Cons

      Product has issues and does not work v well, which in turn make it difficult to manage clients. Company lost its direction with the leaving of founders Shrunk its SG and AU offices, move to remote work, and spend more resources in India. Now it feels more like an Indian company than a US company. Removed the whole customer success function which is taking 10 steps back.

      Explore other reviews about Branch

      5.0
      Jun 3, 2026
      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart coworkers, great tech to use

      Cons

      Projects change often following business demands, no 401k (yet)

      avatar
      Branch Response
      10h
      Thank you so much for the positive review! However, this may be intended for a different Branch as we don't have employees in MN and we do have a 401k with a generous match. If you need help getting enrolled in the 401k, please reach out to the People Team and we are happy to help. If you don't work with Branch Metrics, I would recommend moving the review so the correct Branch can see that you're having a great experience!
      1.0
      Jun 5, 2026
      Independent contractor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good, helpful and friendly colleagues.

      Cons

      While the day-to-day team members are incredibly talented, hardworking, and supportive, the overall company culture suffers due to upper management.

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