Morale is low and turn over high - Configuration Analyst Brightree Employee Review

1.0
Sep 17, 2014
Recommend
CEO approval
Business Outlook

Pros

The salary may be decent

Cons

1. A prospective employee is "wooed" in during the interview process. They may even change the title of the position when you come on -- slightly deceitful. For instance, you may interview for a Network Operator or something similar but once you are hired your title may change to Configuration Specialist or something similar. So you go in believing you have a certain position but they switch it up on you. 2. Next, the turn over is high. If they get a list of the employees that they have had in the last 5 years and scratch off the people who have left in those same 5 years, most of the list would be scratch off (maybe with new hires) -- so therefore there IS high turnover. Please do not be duped by these high reviews because I worked there and the management (not the CEO) but other management will not make it comfortable for you and will be very cut throat - ish. This runs people off. But I believe since this manager intimidates customers who want to "not" continue with their product this manager is reward by upper management well. Because it generates money and as I said before they have a niche market and keeping good employees is just not on the list of important things. In conclusion, if you have a family and you are looking for a job that you will spend years on or even retire at -- then this is NOT the place for you. You will either leave, be fired or be stressed out. Now the manager who will respond to this item will so otherwise, BUT I worked there and seen what I have saw. From the front desk to the specialist desks everyone is not happy but of course you have to play it off. But soon, you will either be run off by the "catty" manager or you may be fired or just plain stressed out. ITs NOT Worth It!!!!!!!!! Stay clear (unless this is the only thing that you can do right now)

Explore other reviews about Brightree

5.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

This company is really big on helping and supporting each other.

Cons

You learn as you go! But they are supportive in the learning process.

2.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and one a cent increase towards the end of the year not a dollar but cents

Cons

It has become about hitting sales than actually fixing the internal issues within the company no it’s not a sales job but they actually give you a number that you must uphold and make everytime your on call so everytime a patient say no to supplies it’s like they want you to forcefully harass them on call and state the reason on why they should order never mind that folks in this economy on living to paycheck, can’t afford their insurance payment, or are out of job still don’t matter you have to make sure to let them know why it’s important to order plus with them not being able to keep people they have their offer overtime everyday while policing PTO it’s ridiculous handbook say you have two weeks in advance but since they can’t retain enough people now it’s gotten to the point t you must request PTO a month sometimes even three months you’ll either get denied or approve for partial which in your place on a waitlist it’s crazy sometimes I need mental days off cause this job does take you there especially with the rude callers and dumbfounding management also there’s no room to advance only way is to be a team leader and that’s the only way to get advanced other than that if you don’t wanna be a team leader, you’re stuck being in the same role that you were when you first got hired which sucks

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