Brightree Reviews | Glassdoor

Brightree Reviews

Updated March 19, 2018
73 reviews

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4.0
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Brightree President and CEO Matt Mellott
Matt Mellott
5 Ratings

73 Employee Reviews

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  1. Featured Review

    "Brightree Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Brightree full-time (More than 10 years)

    Pros

    I worked at Brightree for 15 years. I held a variety of positions there, with each one affording an opportunity to learn more. My personal experience is that Brightree has shown compassion for their employees whether they are dealing with a personal loss, or health issues. Always ensuring that the employee has what they need to continue.

    Cons

    While the pace is fast and work is demanding, if you want a job that will remain interesting, this is it.

    Advice to Management

    More training opportunities.


  2. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Brightree full-time (More than 3 years)

    Pros

    Work is constantly changing, fast paced, good work/life balance, great benefits.

    Cons

    Going through constant layoffs and unsure of the direction of the company. No clear career path offerings or evaluation plans.

    Advice to Management

    Constant assessments should be done, not only only to employees, but at Director levels as well.

  3. "AR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brightree full-time

    Pros

    it was an okay place to work

    Cons

    not enought pay for people


  4. "Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Twin Lakes, WI
    Current Employee - Anonymous Employee in Twin Lakes, WI

    I have been working at Brightree full-time (More than a year)

    Pros

    Management is always there to help. Working atmosphere is outstanding

    Cons

    Pay is not equal to experience

    Brightree Response

    Oct 18, 2017 – Manager, Talent Acquisition

    Thank you for your feedback! We are glad that you are getting support from our leadership team and you like the work environment. We are always looking at ways to provide the best in progressive... More


  5. "CMR Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightree full-time

    Pros

    Very nice people and nice facilities. Very relaxed environment.

    Cons

    Having people that are going to the second floor use the elevator.
    No room for growth.


  6. Helpful (4)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lawrenceville, GA
    Current Employee - Anonymous Employee in Lawrenceville, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightree (More than a year)

    Pros

    The people who work here are amazing!
    Advancement potential
    Fast paced
    No two days are ever the same (will not get bored)
    Company and departments are goal oriented
    Constantly evolving
    Continuing education

    Cons

    No structured employee evaluations
    Turnover (I don't think it's any more or less than another company but when you're running a company very lean, the loss of one person can make a huge difference)
    Company is experiencing some growing pains (I thrive in this type of environment, others may not)

    Advice to Management

    Keep pushing the envelope on improvement (bigger and better every day)


  7. Helpful (3)

    "I love my job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Overland Park, KS
    Current Employee - Account Manager in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightree full-time (More than a year)

    Pros

    Advancement Opportunity
    Loyalty
    Encouraging
    Family Centered
    Work / Life Balance

    Cons

    None
    I have nothing to complain or list a Con about - great employer!

  8. Helpful (5)

    "Annonymous"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Paddock Lake, WI
    Former Employee - Anonymous Employee in Paddock Lake, WI

    I worked at Brightree full-time (Less than a year)

    Pros

    No Pros for working at Brightree except the first payroll check was direct deposited.

    Cons

    On my first day I was passed around from Team Lead to Team Lead because they never spent the time to sit down and figure out what my role was supposed to do, plus no one knew which manager I was assigned to so they had me call patients all day for the first 4 days until they could figure out where to put me.
    Very unorganized.

    Brightree Response

    Dec 9, 2016 – EVP & GM

    Thank you for your open and honest feedback. It is unfortunate you did not have a positive experience.

    Our onboarding process for new billers is to have them call patients for the first few weeks... More


  9. Helpful (4)

    "It's employees make it great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Lawrenceville, GA
    Current Employee - Senior Software Developer in Lawrenceville, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightree full-time

    Pros

    Good work/life balance, great employees, no micromanagement, very good insurance benefits, wide range of application development opportunities - you're not likely to be bored or unchallenged as a software developer. Team environment where everyone has a voice in product architecture and development. Management values their employees and understands the importance of family. Open door policy with management and CTO.

    Cons

    No bonus structure, 401k match is limited/deficient, no telecommute/work from home policy. No official policy for yearly performance reviews/salary increases. You must request a review/ increase on your own.

    Advice to Management

    Continue treating employees with respect as valuable assets and as equals. Ensure employees aren't forgotten about, receive feedback regularly and receive yearly reviews and salary increases as appropriate. Consider bonus structures or other ways to be more competitive in the local job market and to show existing employees that they are valued and that their hard work is appreciated. Verbal praise and recognition is always appreciated and valued, but should not be a replacement for compensation/benefits.


  10. Helpful (3)

    "Very clickish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lawrenceville, GA
    Former Employee - Anonymous Employee in Lawrenceville, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Brightree full-time (More than 5 years)

    Pros

    Good benefits - PTO improved, bonuses if you are in sales, some remote positions, limited structure

    Cons

    Terrible management, constant turnover, clickish, not a lot of room for advancement unless you know someone in that department, not a lot of incentive

    Advice to Management

    Teach the management to do a better job at forming structure, team building, employee retention, bonuses, flexibility, training and outline a career path to retain good employees


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