Amazing Technology Providing Excellent Service to Customers - Sales Brightree Employee Review

5.0
Jun 22, 2015
Recommend
CEO approval
Business Outlook

Pros

I've been in technology for more than 15 years and i've never worked in an environment where the solution is such a great fit and provides such a great value to the customers. While there are limitations in what can be accomplished, the solutions are amazing relative to what the marketplace has been able to provide for our customers. And for the most part our customers love what we provide. We keep our ear to the ground as to what is needed in the industry as well as what the the payers dictate must be changed from a regulatory standpoint. The "business model" of SaaS gives us the luxury of being able to invest massively in the services and "give back" to the 3000 customers we have throughout the year. While the solutions provide value it's also nice to know that we are "Doing good" in the world-- our providers are "revolutionaires" in healthcare -- they are providing healthcare in the home which is much cheaper than hospitals. We are participating in this healthcare revolution which allows the patients that our providers serve live happier and healthier lives. We are not just selling another gadget or cool technology which is not impactful in the world. A great place to be!

Cons

Toward the end of providing solutions -- we always want to do MORE for providers but there is limited resource to "do it all" for them. As we expand our customer base and product line we cannot rest on our success as we have to continue to innovate and accomplish more and more. The enviroment here is thus never relaxing -- it's fast-paced, demanding and constantly expanding and changing. You have to be on your game every day and all day. If that's not what you want then this is not the place for you!

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Brightree Response
10y
Brightree prides itself on listening to the customer and developing products that will help them as they care for their patients. A good amount of credit needs to go to our product mangement and software engineering teams for their ability to listen and respond.

Explore other reviews about Brightree

5.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

This company is really big on helping and supporting each other.

Cons

You learn as you go! But they are supportive in the learning process.

2.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and one a cent increase towards the end of the year not a dollar but cents

Cons

It has become about hitting sales than actually fixing the internal issues within the company no it’s not a sales job but they actually give you a number that you must uphold and make everytime your on call so everytime a patient say no to supplies it’s like they want you to forcefully harass them on call and state the reason on why they should order never mind that folks in this economy on living to paycheck, can’t afford their insurance payment, or are out of job still don’t matter you have to make sure to let them know why it’s important to order plus with them not being able to keep people they have their offer overtime everyday while policing PTO it’s ridiculous handbook say you have two weeks in advance but since they can’t retain enough people now it’s gotten to the point t you must request PTO a month sometimes even three months you’ll either get denied or approve for partial which in your place on a waitlist it’s crazy sometimes I need mental days off cause this job does take you there especially with the rude callers and dumbfounding management also there’s no room to advance only way is to be a team leader and that’s the only way to get advanced other than that if you don’t wanna be a team leader, you’re stuck being in the same role that you were when you first got hired which sucks

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