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CSAT Solutions

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Dell - Flat Panel Technician - Dell LCD MSR/Financial Service Representative Software CSAT Solutions Employee Review

2.0
Dec 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Opportunity try out other than what the job had offered I have done Liquid Crystal Display repairs, within few days worked on Burn-out Liquid Crystal Display on testing process, a few weeks later moved to MSR- Material Support Resources FSR-Field Support Resource register for LCD software repair was able understood all applications within few weeks less than 5yrs. experience required for MSR field, but i didn't surprised me since i had A+ certified license for it.

Cons

the down side was my supervisors nor my trainer's didn't trained me. No one did had to learn it all on my own though the service manual was ok i guess but enough for me to learn all the process and what MSR stands for since no one knew not even supervisors MSR/FSR stand for since i know it means: Material Support Resources/Field Support Resource since the position really did seem out of order. Stress is high and pay for it is low aggression is there for those don't know how to do there own job there for there no communication everyone move to any position as they please with no supervision what so ever. I had be stuck with very angry aggressive man move to my position cause he didn't had to ask... Supervisors always looked away they didn't care cause they think there not getting paid enough to care. I had to report it in cause this man was stealing, messing up with application that are installed on work stations, and cursed at me bullied me. I report it in HQ cause supervisors weren't there they don't care this only happens when they look away... Other than that the job would have been easy and for pay 12.00 an hour would have seemed fair but dealing with that situation i wouldn't recommend it. Only your disparate for the job with that kind of pay? I not replying to any human resource from CSAT for Dell position Flat Panel. Only to say i am disappointed i was terminated during christmas this year 2017 cause i made a report complaint supervisors didn't want to deal with worrying about me? For reporting of abusive power, bullied, and damaged equipment!?

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CSAT Solutions Response
8y
Thank you for your feedback. I am disappointed to read that the company did not meet your expectations. We evaluate associates based on performance and when made aware of zero-tolerance allegations, take the proper action to rectify all claims accordingly. We wish you luck in all of your future endeavors.

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5.0
Feb 19, 2026
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CEO approval
Business Outlook

Pros

friendly co workers, good energy

Cons

busy and stressful environment. too much work and little help

4.0
Jun 4, 2026
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CEO approval
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Pros

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Cons

No benefit Hour can be limited

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