Mar 9, 2021
CT Response
5yThank you for the honest feedback!
I can see how my responses here may seem defensive, and perhaps they are. I am often responding to a one sided perspective (sometimes a valid characterization and in other reviews not) with a differing view point. I love the people I work with, the work that we do, and have a lot of confidence in our agency both as a place to work and as a professional services provider.
Given the statements about your role here, I'm guessing you worked with us quite early as an agency (in excess of 6 years ago at least), and a lot has changed since then (and some things have remained consistent).
Coalition does aim to foster opportunities to strengthen one's sense of self worth and prove what they're capable of. That's part of the reason we are willing to hire green candidates with skills but a lack of experience (like yourself when you first joined us), and work on developing the experience necessary to be a bigger contributor (like yourself when you left us). In our early days, we ran more fire drills than we needed because we were learning as we went and growing rapidly. I don't think we made the best decisions all the time there, but we did learn.
We are much more mindful of work-life balance, improved our training practices and resources, developed our hiring approaches, and found plenty of additional cash and wage incentives for team members (now including profit share, bonus days of pay, incentive pay, performance based pay programs, and more).
Our agency is built on the effort to get better, in every arena. Whether its in what we do for our clients, or what we do for our teammates, or what we do for our industry at large, we want to find new ways to improve. I believe we continue to do that.