Pros
For an employee unfortunately there is not much I can say. However, for consumers they have essentially in their respective markets become the Walmart of Collision Care. Unfortunately the way this company is run is that the bottom line is all that matters. Although they do have a much healthier financial postion than in the past it is a terrible environment to work in.
Cons
Excessive turnover of employees and absolutely no loyalty to their employees whatsoever this is due to a militia style management team that took the company over several years ago. Although they did do a miraculous job in keeping the company from going bankrupt they pillaged and burned through any and every decent employee they had. It was made clear by the president of the company and at least two management meetings his only obligation was to "stockholders" and "nothing to employees and he was not there to make friends". That pretty much set the tone for the company that exists to this day.