Pros
-Free lunch -Fun training (before hitting the floors and troubleshooting) -Team activities\trips -Some great colleagues -Technology is awesome. Most fun i've ever supported/played with -So much to learn and puzzles to solve -Learn, learn and leave. You're doors have opened to a whole industry that's expanding. Think of it as a paid course that you have to attend. Graduate in 2 years to find another job. -I still love check point products. Best i have every worked with and will probably continue to be.
Cons
-Metrics are the worst. They don't monitor what they intend to. -Being skilled\the best will most likely not be proven in the metrics. In fact, you maybe at the bottom end -Pay is horrible -Micro management at it's finest. However, there are a couple of managers that are awesome -A lot of political games played with customers. At times i had to be dishonest to Diamond customers as i was advised. I wasn't supposed to be receiving their calls any way. -Raises are laughable. Might as well give them the money (they act like they're poor) -I have never had a manager stand up for me. Even when it was racial slurs by customers. I'm the one who got spoke to for refusing to help a customer. -When you find a better paying job, they will do their best to retain you, offer a great salary increase etc ....