Support team has gone down hill. - Anonymous employee ClickUp Employee Review

1.0
Apr 20, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work from home.

Cons

*The newer managers are very inexperienced and are truly awful to work with. *Reps are heavily micromanaged and given unrealistic expectations to meet. *This department underpays their reps and provides almost no opportunity for advancement. *Bonus opportunities are a complete joke (offered $25 gift cards for highest solves). *The "career path" discussions they force you to have are a compete waste of time because you can only move up one step to senior support rep before you're capped out. Only way to actually move up is to get out of the support department- which very hard to do. *The Customer Support department has a lot of useless meetings. *Poor training that does not prepare you for the role. *Unlimited pto was recently taken away.

Explore other reviews about ClickUp

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity to affect change. Solid product.

Cons

Typical industry problems, no unique cons.

2.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some smart, ambitious people who you can learn a lot from.

Cons

This place is an unstable, toxic mess, and leadership is largely to blame. The C-suite is full of egos and seems to make goals and quotas up out of thin air, then cleans up the fallout from poor planning and overhiring with layoffs. There have been three company-wide mass layoffs in less than four years, and that doesn’t even include the many layoffs that have happened quietly behind closed doors. The toxicity at the top trickles down through the entire organization. VPs put pressure on middle management, who then pass that pressure on to ICs. The company can’t seem to keep leaders in place for more than six months, which creates constant chaos and confusion. Strategies are always changing, priorities shift every few months, and nothing ever sticks long enough to make a real impact. Promotions seem to be based more on politics, favoritism, and who can make the most noise than on actual performance. The same people get promoted year after year, and many of them seem underqualified for the titles they hold. If you’re good at self-promotion and have the right relationships, you’ll probably do fine. If you’re quietly doing great work, don’t expect the same recognition. HR keeps saying they’re working on improving the promotion process, but I haven’t seen much change. If you’re considering joining the GTM org (especially the operational side) I would think twice. The new leadership loves to talk about transformation, improvements, and exciting changes, but there’s usually very little follow through behind the messaging.

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