Poor Management - Client Relationship Manager Club Quarters Employee Review

Working at Club Quarters has been a really positive experience, especially recently. There have been major improvements across the company—from how things are run to the tools and support employees have—which makes it clear the company is moving in the right direction. Even though it’s a smaller organization, there’s a strong sense that leadership truly cares about the people who work here. The current senior leadership team is fantastic—they’re approachable, supportive, and genuinely invested in both employee growth and the long-term success of the company. It feels like a place where your voice matters and where positive change is actually happening, not just talked about.

Like any hospitality job, the hours can be demanding at times, especially during busy periods. That said, the support from leadership and the overall culture make it much more manageable than in many other hospitality environments.

Great Pay Nice number of locations.

For a company so posh, staff are extremely cliquey and unprofessional. We are encouraged to write emails to management criticizing & highlighting each others mistakes (using a SHARED email inbox where everyone can see.) Staff also holds animosity towards each other which is evident. Training is non existent - then they’ll throw you in the pool and expect you to excel. They highlight the use of checking in guests at the kiosk so much that there’s a competition monthly for who uses the desk computers less. One of the biggest red flags is that there’s never any meetings for the ENTIRE staff ; shifts get spoken too separately about anything. No fair share of shifts (once your on PM there’s no coming out of it) Nasty behavior from staff only gets corrected when management gets tired of it. Truly toxic environment - they also frequently sell out the hotels which creates a highly stressful environment on weekends, holidays etc. Of course there’s limited work-life balance - the managers will change your schedule and tell you nothing. The great pay is hazard pay, trust me.