Pros
-Some good agents and managers
Cons
-took away benefits with no warning. When I pushed back, HR tried to gaslight me into thinking it was my fault for taking things “out of context”. Not sure how a written agreement could be taken out of context but ok? -loves to push the “we care about our employees” narrative when the reality is quite the opposite. For example, when I received a company wide “Happy Mothers Day” email from the CEO while they were simultaneously changing, manipulating, and taking away my maternity leave benefits. -ever since compass started loosing massive amounts of money and laying off half of their employee population, they’ve outsourced certain positions to contract workers. This results in almost no continuity across departments which leads to a lot of confusion from the top down. No one seems to have any idea what they’re talking about. -zero incentives to work here