Pros
The very bottom level staff (MAs and AEMs) are usually normal and friendly. This is the singular only pro left.
Cons
Toxic, micromanaging middle managers hold staff to unrealistic standards of work with zero recognition for a job well done, but will drive the smallest mistake into the ground. Every major benefit has been whittled away, do not trust their benefits package as it WILL get worse. I have never felt so constantly and unrelentingly harassed by managers in my life, both AE, sales, and regional. Agents are rude, helpless, and can do no wrong to compass. You are merely a piece of machinery to be squeezed in the hope of extracting value out of the agents. Managers will pretend that expectations aren’t skyrocketing and lie to your face to pressure you. CEO is a glorified mascot who’s only job is to attend pizza parties he throws across the country in his honor, lay people off, bash on remote work, and inflict suffering in exchange for profit. Culture so good, it’s mandatory! Be very afraid of “not participating”, as it’s NOT optional. Save yourself, do not get tricked into working here.