employer cover photo
employer logo
employer logo

Consumer Direct Care Network

Engaged Employer

A Mission Worth Believing In, but Leadership Delivery Falls Short - Anonymous employee Consumer Direct Care Network Employee Review

3.0
Oct 11, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• The company’s mission — helping people live independently — is genuinely meaningful. There are employees and leaders who care deeply and give everything they have to make that mission real. • The CEO truly has a good heart and a sincere vision for positive impact. Unfortunately, that intent often gets lost in translation as it moves down the leadership chain. • Front-line and mid-level teams tend to be supportive of one another; many operate like close-knit families trying to do the right thing despite the chaos above them. • You’ll gain resilience, adaptability, and an understanding of how large-scale healthcare operations function — useful experience no matter where you go next.

Cons

• Organizational alignment is lacking. Initiatives are launched without clear ownership, accountability, or follow-through, creating constant churn and frustration. • Some individuals in upper and mid-management positions execute directives without empathy or context, undermining the CEO’s vision and employee morale. • Communication between departments is inconsistent and often political, leading to confusion, duplicated work, and misplaced blame. • HR’s neutrality is questionable — outcomes can feel pre-determined rather than based on fair investigation or performance facts. • Constructive feedback is often met defensively instead of being used for improvement. Initiative can backfire if it challenges existing power dynamics.

Explore other reviews about Consumer Direct Care Network

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Quality team members Low turnover

Cons

The pay and benefits should be significantly better

avatar
Consumer Direct Care Network Response
1w
Thank you for sharing your experience. We are glad to hear that you have had a positive experience with your team. Thank you for being a valuable member of CDCN.
2.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Not many benefits to working for this company other than the fact that you don't have to work for an agency so you have more control over who your clients are. It is essentially a barely functioning payroll company for the government.

Cons

Getting hired on takes way longer than their willing to tell you. You have to stay constantly on top of them to get the process done. To get any process done really. Their admin team is much MUCH too small for the size of this company. So the second something needs to be approved by them, expect 3-4 weeks of waiting. Also expect them to not tell you that. Additionally, when you get linked with a new client. They will tell you that that's going to take a week or so. In all the years I've worked here I've never had them do it sooner than 4 weeks. And thats with me calling to check about it all the time. They also don't pay nearly enough for the work.

avatar
Consumer Direct Care Network Response
2mo
Thank you for taking the time to share your feedback and for your long-term commitment. Your input is important and helps us identify where improvements are needed as we continue to provide better support.
See reviews by: Helpful|Rating|Date|All