Fast Growing Hotzone - Remote Support Engineer I Coretelligent Employee Review

3.0
Jul 29, 2020
Recommend
CEO approval
Business Outlook

Pros

Experience, upward mobility, money. Coretelligent is a very fast growing MSP with over a thousand clients. They acquired two additional MSPs in the past year or so. If you are starting out and need some great experience and don't mind utter chaos, and clients yelling at you, this may be a good fit for you. The money is the best I've made in the field, but you will work hard for it. Upward mobility is quite quick as the company grows, if you bust it hard, you can climb rapidly. This job will give you roughly a year of actual experience in three months. I worked here for 3 years and new employers of mine equate my experience from this place to be worth at least 7 years. It will make you a Jack of All IT. Hard work, but big rewards.

Cons

Stress, extreme multitasking, requires a large amount of faking it 'til you make it. 1000 clients comes with thousands of different infrastructures, softwares, nuances, GPO, policies, guidelines, and compliances. It's completely overwhelming at times. Pods are being implemented to divvy the workload, but you still never know what you will be picking up the phone to. An EA with too much admin access (they "insisted" on having) accidentally nuking a file system? A CEO that insults you as you fix their "issue" with Teams for two hours? A Pro to this company was that they are fast growing, however each company that joins comes with its own quirky clients, and "how they do things" and a endless black hole missing of documentation. It's utter pandemonium at times, but if you thrive in that kind of environment, the money is worth it. Be prepared for a lot of independent time, as the managers are often pulled away to other issues. They are good managers, but their roles do not allow them the attention they often need for their engineers.

Explore other reviews about Coretelligent

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great experience and exposure to many systems

Cons

Can be stressful juggling a lot of client environments and phone calls inbound.

1.0
Oct 24, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fully remote. That's quite literally the only perk.

Cons

The entire organization operates in a state of constant chaos. In my short time there, nearly the entire executive team was replaced. One executive even left after just a single day. Leadership changes seem to be the company’s go-to solution for every problem, yet there is no clear direction or consistent strategy. Turnover is incredibly high for a company of around 200 employees, with several people leaving each week. Cash flow issues are severe, vendors frequently go unpaid, and daily operations suffer as a result. Promised raises and bonuses are continually delayed, seemingly to outlast the ever-churning staff. Even the bonus structure was so poorly explained that it left most people confused. Hearing senior leaders admit that the company could fail if customer losses continue does little to inspire confidence or loyalty. Meanwhile, employees are pressured to complete questionnaires labeled “optional” that end with questions such as “If you were offered another job for the same pay, would you leave?” That kind of tone shows how disconnected leadership is from the reality of how staff truly feels. Who would honestly answer an “anonymous” question like that? Hard work is not valued or rewarded. Roles continue to be outsourced overseas to cut costs. The company even misleads employees about leadership being on “paternity leave” as a way to stall, only for people to later find out that person was laid off. If you are considering an offer here, think carefully. No matter how desperate the job market may seem, this company’s instability and poor management make it a short-term stop at best.

9
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