Low Pay, No Growth, Micromanaged, and Replacing US Staff - Remote Support Tech RST II Coretelligent Employee Review

Great experience and exposure to many systems

Can be stressful juggling a lot of client environments and phone calls inbound.

Fully remote. That's quite literally the only perk.

The entire organization operates in a state of constant chaos. In my short time there, nearly the entire executive team was replaced. One executive even left after just a single day. Leadership changes seem to be the company’s go-to solution for every problem, yet there is no clear direction or consistent strategy. Turnover is incredibly high for a company of around 200 employees, with several people leaving each week. Cash flow issues are severe, vendors frequently go unpaid, and daily operations suffer as a result. Promised raises and bonuses are continually delayed, seemingly to outlast the ever-churning staff. Even the bonus structure was so poorly explained that it left most people confused. Hearing senior leaders admit that the company could fail if customer losses continue does little to inspire confidence or loyalty. Meanwhile, employees are pressured to complete questionnaires labeled “optional” that end with questions such as “If you were offered another job for the same pay, would you leave?” That kind of tone shows how disconnected leadership is from the reality of how staff truly feels. Who would honestly answer an “anonymous” question like that? Hard work is not valued or rewarded. Roles continue to be outsourced overseas to cut costs. The company even misleads employees about leadership being on “paternity leave” as a way to stall, only for people to later find out that person was laid off. If you are considering an offer here, think carefully. No matter how desperate the job market may seem, this company’s instability and poor management make it a short-term stop at best.