Pros
Flexible hours, get to set your own schedule for the most part as a manager. Good insurance, benefits if you are able to use them. Day to day work is pleasant especially as you develop relationships with customers and your team.
Cons
Pay and raises are ridiculous for the amount of work and expectations. They gave entry level associates a $3 an hour raise across the board but nothing for managers. They expect you to be a social media wizard posting daily, signing people up for credit cards, and selling tickets to virtual shows nobody wants. You are always expected to be the one to step up and cover if your staff isn’t responsible which why would they be when their pay and hours are so low. The upper management varies but they are out of touch and they can be micromanaging and visit frequently which makes it hard to just do the day to day work. Price changes and stock issues are frequent which leads to complaints from customers which you have to handle even though you aren’t making the decisions that make it that way. You get held responsible for corporate’s shooting from the hip decisions all the time. A $10,000 a year raise would be ACTUALLY competitive and be the only way I might consider staying with this company long term. They take advantage of the mostly female workforce that isn’t always pushing for improved compensation the way you might see in other industries.