Money doesn't buy employee satisfaction - Customer Care Associate Definity Employee Review

2.0
Feb 21, 2022
Recommend
CEO approval
Business Outlook

Pros

great compensation with bonus and performance increase

Cons

Management decides and pretend to care and listen to employee concerns. But it's always their way and no flexibility. Extreme micromanagement and unrealistic expectation of satisfying sometimes contradictory metrics. For my part, the job description clearly states the purpose of the role is to open new claims which in itself is a 30-40 minutes process. Now due to poor management, I am forced for most of my day to answer inquiry calls only (a task performed by the administrative staff and not in my job description) due to the sheer volume, and poor management decision. And the company being greedy base their demanding metrics for my role on the number of claims I open. Unsure how long I will stay on.

Explore other reviews about Definity

5.0
Apr 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Good company, proficiency, good salary

Cons

None cons, none, none none

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Definity Response
4y
Thank you for taking the time to leave us a review and for choosing to be a part of the Definity team!
5.0
Feb 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Here's something fun: Petline hasn't launched yet but they've already made me a better pet-parent. Now certainly, "become a better pet-parent" wasn't one of my goals when I accepted the role, but I've been surprised a few times by my personal growth since I joined the team. On career goals I'll say this: to the credit of the management team at Petline, they've recognized talents and areas I where I thrive before I did. I've been given opportunities that I didn't expect and for which I am deeply grateful. Back to pet-parenting, Petline is a startup and every person at this company is heavily committed to our mission and goals. Just working alongside like-minded folks has made me consider who I am as a pet-parent. I know my pets better than I did before and I know they are happier for it. Petline won't always be a startup, but I'm confident that as we move forward it will be with integrity and the intention to foster an environment where individual strengths are recognized, and weaknesses are supported.

Cons

Petline is a startup and anyone familiar with the concept should know that it takes hard work, a lot of brainpower, and constant flexibility. It can be hard to accept and frustrating when business decisions seem to flow and change like water, but it's rewarding. It might not be for right for everyone, but when it's right, it's right.

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