Used to be great, but stay away - better places out there - Claims Adjuster Definity Employee Review

1.0
May 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Economical used to be a wonderful place to work. I worked there from 2012-2021. The first few years there was a different atmosphere - it was fun while being goal focused. Management was approachable an there were clear expectations. - Benefits are decent (pay is not)

Cons

See below - there are far too many to list. - The workload is so unreasonable that you will burnout within months. - Little continuity in promotions - for example having to apply for the next level of adjuster role; to a few months later management changes things to fast tracking and bypasses matrixes and applications - Huge disconnect between front lines and management resulting in missed targets and unrealistic expectations - Salaries and pay are less than the market average; and depending on where you work out of; you are paid less - working from home should have made this even across the board, as adjusters in Toronto are handling claims all over the province no differently than adjusters in other parts of the province

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Definity Response
4y
Thank you for taking the time to share your feedback and we really appreciate your contribution to the team. We are sorry to hear about your experience and that we didn’t have the opportunity to address your concerns while you were working here. We strongly believe that our people are our greatest asset and as we evolve, we are trying to maintain an environment where they can grow and thrive. We strongly believe in providing a flexible work environment so that our team members can contribute to the best of their ability. With this commitment, we are always working on improving ourselves and hence, will be bringing up your concern with the senior leadership team.

Explore other reviews about Definity

5.0
Apr 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Good company, proficiency, good salary

Cons

None cons, none, none none

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Definity Response
4y
Thank you for taking the time to leave us a review and for choosing to be a part of the Definity team!
5.0
Feb 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Here's something fun: Petline hasn't launched yet but they've already made me a better pet-parent. Now certainly, "become a better pet-parent" wasn't one of my goals when I accepted the role, but I've been surprised a few times by my personal growth since I joined the team. On career goals I'll say this: to the credit of the management team at Petline, they've recognized talents and areas I where I thrive before I did. I've been given opportunities that I didn't expect and for which I am deeply grateful. Back to pet-parenting, Petline is a startup and every person at this company is heavily committed to our mission and goals. Just working alongside like-minded folks has made me consider who I am as a pet-parent. I know my pets better than I did before and I know they are happier for it. Petline won't always be a startup, but I'm confident that as we move forward it will be with integrity and the intention to foster an environment where individual strengths are recognized, and weaknesses are supported.

Cons

Petline is a startup and anyone familiar with the concept should know that it takes hard work, a lot of brainpower, and constant flexibility. It can be hard to accept and frustrating when business decisions seem to flow and change like water, but it's rewarding. It might not be for right for everyone, but when it's right, it's right.

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