Pressure on employees - Claims Customer Care Associate Definity Employee Review

1.0
Oct 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Attractive pay check and bonus.

Cons

Really few support or feedback from the management. Unreasonable KPI goals which leads to quantity over service quality. Unplanned overtime hardly paid. Pressure to sale complementary services to clients. Not enough time given to assimilate and incorporate new tools or revised regulations. Unreasonable extended claim analysis process due to the lack of claim adjusters resulting in regular frustrated and angry calls.

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Definity Response
2y
Thank you for taking the time to provide your feedback. We’re sorry to hear that you felt unsupported and that you did not receive adequate feedback from leadership. We strive to make conversations about performance and feedback open and continuous at Definity. It is important that all employees feel supported, especially when learning new processes or experiencing higher volumes. We take all comments seriously and will escalate feedback to the appropriate leadership teams. Wishing you the best in your future endeavors.

Explore other reviews about Definity

5.0
Apr 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Good company, proficiency, good salary

Cons

None cons, none, none none

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Definity Response
4y
Thank you for taking the time to leave us a review and for choosing to be a part of the Definity team!
5.0
Feb 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Here's something fun: Petline hasn't launched yet but they've already made me a better pet-parent. Now certainly, "become a better pet-parent" wasn't one of my goals when I accepted the role, but I've been surprised a few times by my personal growth since I joined the team. On career goals I'll say this: to the credit of the management team at Petline, they've recognized talents and areas I where I thrive before I did. I've been given opportunities that I didn't expect and for which I am deeply grateful. Back to pet-parenting, Petline is a startup and every person at this company is heavily committed to our mission and goals. Just working alongside like-minded folks has made me consider who I am as a pet-parent. I know my pets better than I did before and I know they are happier for it. Petline won't always be a startup, but I'm confident that as we move forward it will be with integrity and the intention to foster an environment where individual strengths are recognized, and weaknesses are supported.

Cons

Petline is a startup and anyone familiar with the concept should know that it takes hard work, a lot of brainpower, and constant flexibility. It can be hard to accept and frustrating when business decisions seem to flow and change like water, but it's rewarding. It might not be for right for everyone, but when it's right, it's right.

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