Review - Auto Physical Damage Claims Representative Definity Employee Review

3.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid work environment and Nice Offices,

Cons

Heavy Workload, High Call Volume

avatar
Definity Response
6mo
Thank you for sharing your perspective. We’re pleased to hear that our hybrid work model and pleasant office spaces are making a positive impact—these are key elements of how we support flexibility and collaboration. We recognize that the nature of claims work can involve high volumes and complex cases, and we continue to focus on tools, training, and process improvements to help our teams manage effectively. Feedback like yours helps us stay aligned with what matters most to employees and customers. We appreciate your contribution to Definity and your commitment to delivering exceptional service. If you have any specific suggestions or would like to discuss your experience further, please feel free to reach out to our HR Shared Services team at hrsharedservices@definity.com, We value input from our team members and continually strive to improve our workplace. Thank you again for sharing your thoughts.

Explore other reviews about Definity

5.0
Apr 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Good company, proficiency, good salary

Cons

None cons, none, none none

avatar
Definity Response
4y
Thank you for taking the time to leave us a review and for choosing to be a part of the Definity team!
1.0
Jan 24, 2023
Recommend
CEO approval
Business Outlook

Pros

excellent individual contributors and team leaders

Cons

leadership has a high handed and disdainful attitude toward rank and file employees, culminating in the decision to force employees back in office 2 days a week without any discussion of safety concerns after working from home has produced exceptional results. This is a company that more than a half dozen times, starting in late 2020, thought it was a good time to reopen offices. Their solution this time is to simply refuse to acknowledge safety concerns, cancel large meetings and hide. It's clear they failed to learn from their disastrous attempt to save money by culling lazy, greedy do nothing IT workers and outsourcing many services, a disastrous failure that's taken them the better part of a decade to fix. They're unconcerned about loss of life, moral and quality employees who are receiving offers of higher pay without unnecessary risk of death for poorly defined, unquantifiable goals. They claim to be committed to fighting climate change but apparently see no connection between climate change and forcing hundreds of people to commute every day.

7
avatar
Definity Response
3y
Thank you for sharing these concerns with us. A return to the office for employees was always in our communicated direction, but we understand that it means a change for many employees. Protecting the safety of our colleagues and ensuring that our teams feel valued remains our top priority. To do so, we maintain health and safety protocols at each of our offices and continue to consult healthcare professionals as employees return to having in-office / in-person moments. Our hybrid model is designed to be flexible as an opportunity for employees across different teams to collaborate and strengthen connections. We know it is not a “one size fits all” approach, so we’ve left it to the discretion of our teams to create a schedule that makes sense for them. If you have concerns about the hybrid approach, we’re here to help and we recommend that you reach out to your manager or Human Resources at hrsharedservices@definity.com.
See reviews by: Helpful|Rating|Date|All