DO NOT ACCEPT A MANAGEMENT POSITION HERE - Anonymous employee Doyle Collection Employee Review

1.0
Oct 11, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are no pros unless you like to work long hours with little appreciation!

Cons

company as a whole does not focus on middle management or address any concerns. more interested in looking after hourly employees which may explain the high turner in management. extreme pressure with very little work-life balance.

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Doyle Collection Response
6y
Thank you for your feedback. We are sorry to hear that your experience with the Doyle Collection has not been a positive one. As an employer of choice, this is painful to hear and will always do what we can to ensure our team leave with a positive memory of their time with us. Middle management is key to our success and we are aware that this hasn't always been our main focus. This is changing and we are implementing new methods of recognition as well as launching new training programmes in 2019. Within any business, there is always room for improvement, particularly with communication as it can be tough to find that balance between too much communication and too little. We would welcome any feedback or specific suggestions for improvement. The only way we can improve is by hearing feedback about where we can improve, so feel free to contact your former HR Director, Hotel Manager or GM directly, as we would be happy to address these concerns personally. The Doyle Collection

Explore other reviews about Doyle Collection

5.0
Oct 5, 2025
Recommend
CEO approval
Business Outlook

Pros

I really enjoy all the activities and festivities the do for employees from theme celebrations, ice cream trucks and children’s party for the employees children. Besides that the hotel has had many accolades and good atmosphere and it’s feels like everyone is like minded. Good benefits, close to metro and other perks are very nice.

Cons

Management can sometimes not be at the same channel and there are some miscommunication issues, some benefits could be better like hybrid schedules and complementary hotel stays. Lockers can be improved.

1
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Doyle Collection Response
7mo
Thank you for your comments, we appreciate your thoughts and feedback
2.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Some very nice old school full service perks - breakfast and lunch and dry cleaning, etc.

Cons

The turnover rate is extremely high, even for the hospitality industry. The main reason seems to be that the working environment is not pleasant or supportive. Management seems very brittle and not happy. It is never a happy or pleasant place to be. The physical location of the office was in a basement, no light, cold and damp.

1
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Doyle Collection Response
2w
Thank you for your valuable feedback, we listen and take all feedback seriously. I would love to hear more details about your experience. Please email me on sharron_marsh@doylecollection.com to arrange a time.
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