The CEO, Dermot Halpin, knows nothing about the industry. He's destroyed support and priced the product out of its market. He doesn't know how to increase revenue, so he uses the soulless Jack Welch approach of laying people off. He pretty much destroyed Expedia and he's doing the same thing here. Business is like politics......if you're a good butt kisser, you get ahead even if you are horrible at your job, and Halpin sucks at his job.