Drake Software reviews

2.8

40% would recommend to a friend

(200 total reviews)

Dermot Halpin

42% approve of CEO

45% positive business outlook

Drake Software has an employee rating of 2.8 out of 5 stars, based on 200 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Drake Software employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

200 reviews
1.0
Feb 5, 2024

Avoid the Trainwreck

Recommend
CEO approval
Business Outlook

Pros

Not too many.... ^Coworkers (who haven't jumped ship yet) are great. ^Option to work from home for most departments. ^Certain managers empower, trust, and value their employees (minimal micromanaging if you're lucky to have one of these managers).

Cons

Drake WAS a wonderful place to work until the new owners merged it with TaxAct and replaced a good CEO with one who has no experience working in the tax industry. Among other things........ ^Woman and minorities are not treated with the same level of respect as men; chief execs (including 1 woman) consistently favor men over women. ^MAJOR lack of diversity; women and minorities are rarely promoted, consistently paid less than their male counterparts in the exact same job role/position, and many departments are 100% male. ^Overall work environment and culture has become increasingly negative under the current regime, and Human Resources leadership lack of compassion and appreciation for employees plays a major role in the dwindling morale. ^Employees should feel comfortable approaching HR leadership in the event they need to, but most are not; those who do ask for help are either greeted with an argument, treated as inferior, or flat-out ignored. ^Lack of transparency from leadership promotes further workplace toxicity; mass layoffs at random times without understanding the value of those they fire and without backfilling positions.

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Drake Software Response
2y
Thank you for your feedback, and we take your concerns seriously. At Drake Software all employees are valued, and we continuously work to ensure all employees have an equal opportunity to grow. Our company culture is important to us, and we are always evaluating areas we can improve.
2.0
Jan 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Little to no micromanaging Great coworkers Remote options Somewhat flexible scheduling

Cons

Lack of transparency from C-suite No established structure/organization chart Not a good place for women. Merit raises and promotions are typically reserved for men. Recent layoffs and reorganization has meant that the technology division has nearly no women left, and when they do hire people (and they typically only hire in VP and SVP roles) they only hire men for these roles. Not only in technology but all recent management and higher hires have been men. It is not diverse in other ways. For example, in this company of about 1000 people after their merge there is only 1 African American employee in a role of director or higher. They have also removed several of the benefits that they sold this job to people on. For example, vacation time that you can accrue and rollover and get paid out on is gone. Weekly pay was sold as a benefit but they changed it to biweekly. They reduced the number of insurance plans available. My deductibles are sky high and unaffordable now. They used to provide weekly lunches during tax season and took that benefit away. Since the executive team was changed, layoffs happened, and benefits were cut, the company culture has begun to deteriorate as well. The thing that drove me to write this instead of keeping it all to myself was the fact that on top of all of the other negativity, this company defaulted on their payroll for all full time employees on January 19 2024. But they still expect employees to work even though they are not paid. The company did not make any attempt to help out the employees who were affected by this and have overdrafts or bills they cannot pay. They have also announced that for employees who have accrued PTO before the switch to unlimited/unsavable time off, they will pay out only 40 hours that you have EARNED but no plans on paying out the rest that you have EARNED, but "maybe" after tax season is over.

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Drake Software Response
2y
We appreciate your feedback, and we want to address some of the concerns you have raised. We value our female employees and recognize that they are critical to our success. Drake Software is dedicated to maintaining a workplace that allows all employees the opportunity to excel regardless of their gender. All employees have received pay, and all employees continue to receive pay for all time worked. We also understand the importance of strong communication and we continue to identify ways to connect with our employees.
1.0
Apr 22, 2024

This place is horribly managed

Recommend
CEO approval
Business Outlook

Pros

None that I can think of any more

Cons

The CEO, Dermot Halpin, knows nothing about the industry. He's destroyed support and priced the product out of its market. He doesn't know how to increase revenue, so he uses the soulless Jack Welch approach of laying people off. He pretty much destroyed Expedia and he's doing the same thing here. Business is like politics......if you're a good butt kisser, you get ahead even if you are horrible at your job, and Halpin sucks at his job.

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Drake Software Response
2y
To the contributor, thank you for taking the time to share your experience. For anyone reading this, Taxwell is the combined company we’ve created by bringing together Drake Software and Taxact.com. To bring our businesses together and to ensure that the Taxwell business continues to thrive long into the future, we need to ensure we’re responding to emerging market trends, be they evolving customer needs, competitor moves or new technologies. That involves change and change can be uncomfortable, so we’re very open to hearing specifically how we can help make this transition. As you’ll be aware we are now measuring many more aspects of our business and by any of those measures Taxwell is a healthy growing business with strong NPS (net promoter score, a measure of customer satisfaction) across our many customer touch points. If you’re still at the business please feel free to engage with us. If you’ve already left, I wish you luck in your next role. I’d also like to mention that we have many open roles across the business for those who are interested in a journey of making two great businesses even greater.
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Glassdoor has 209 Drake Software reviews submitted anonymously by Drake Software employees. Read employee reviews and ratings on Glassdoor to decide if Drake Software is right for you.