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Dunelm

Engaged Employer

Dunelm

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Employee Review

  1. 1.0
    Former Employee, less than 1 year

    Terrible - Dunelm Mistreat Employees!

    Jun 23, 2014 - Customer Service in Manchester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    NONE! TERRIBLE PLACE TO WORK! WOULDN'T BOTHER WITH DUNELM!!!

    Cons

    If your face doesn't fit then don't expect to last long at Dunelm. They couldn't get anything against me which resulted in the management making up lies to terminate my contract. I worked in customer service and I can honestly say Dunelm don't value customers at all. Web orders never get delivered, complaints aren't handled in a professional manner and in training we was taught customers can be lairs and are generally never right. Terrible place to work. The conditions are horrible, the targets are unrealistic and if managers take a dislike to you then quit whilst you can. I acted as professional as possible due to a business background and still had fabricated slander spoken against me in an attempt to sack me. If you don't work extra hours unpaid then your name gets brought up at managers huddles and you will be on the dismissal list. Not many Dunelm employees are aware of that but the company are constantly looking for 'fresh meat' to bring in and 'old meat' to throw out. Daily work load is too much to get through but it's a must that you complete if you want to keep your job. Dunelm give basic training but not in depth. Much of the role will be left to the employee to figure out and one mistake means you will get pulled by management. Personally I wouldn't advise anybody to even attempt working here unless you are insane. I never seen my family and I could still barely afford to pay the bills. Plus the stress was far too much. Bullying takes place from management to employees. Managers are unapproachable and there is no way of complaining about unfair treatment. Dunelm claim to be a friendly workplace but when I was there I witnessed managers being racist towards employees and when a complaint was made it was overlooked and the person on the receiving end of racisim lost their job. The same day as I lost my job their one of the managers wispered into my ear "we don't like you here, today you're gone!". Now this is the company I worked so hard for, did extra unpaid hours for and bent over backwards for. Never expect recognision because it won't work at Dunelm unlike in other companies. Dunelm love to use and abuse their employees. They see staff members as assets as a way of increasing profits. Honestly this is the worse plac I've ever worked! Wouldn't ever recommend Dunelm to anybody!

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    17 people found this review helpful
  1. 5.0
    Current Employee, less than 1 year

    Good place to work

    May 19, 2022 - SOE Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good atmosphere, Flexible working pattern, Opportunities to grow

    Cons

    Can't think of any at the moment

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  2. 4.0
    Current Employee, more than 3 years

    What's it like to work here

    May 4, 2022 - Sales Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It's great pay for a retail job, management is good, most people are friendly and helpful and they hirer a diverse selection of people

    Cons

    You get ignored on headsets when asking for help on tills, you can be ignored when asking a question on the headset for a customer, sometimes no one goes to help a customer when you ask for someone too, being understaffed

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