Dunelm Reviews | Glassdoor

Dunelm Reviews

Updated January 10, 2018
372 reviews

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3.8
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Dunelm Chairman Andy Harrison
Andy Harrison
101 Ratings

372 Employee Reviews

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Pros
  • 15% Staff discount (and extra discount once a year) (in 17 reviews)

  • Dunelm is a great place to work started part time on customer service working my way up to asm great development opportunities (in 11 reviews)

Cons
  • Long hours for not fantastic pay (in 12 reviews)

  • You get no training and are just thrown in to the job (in 11 reviews)

More Pros and Cons

  1. "dunelm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Mesa, AZ
    Former Employee - Sales Assistant in Mesa, AZ
    Recommends
    Positive Outlook

    I worked at Dunelm (Less than a year)

    Pros

    great company to work for, will give you training for there fortlift, great staff to work work , aslo grat to go to xmas party with

    Cons

    the only thing is not mush help with training, when setting up displays, sometime times hard work and not much thanks from the boses

    Advice to Management

    talk to your staff on a one to one and enquire about what help they need. have more staff meeting on a one to one


  2. "Love company unfair holiday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TILL OPERATOR
    Current Employee - TILL OPERATOR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dunelm full-time (More than 8 years)

    Pros

    Everybody works together as team
    Family atmosphere

    Cons

    I have found Christmas rotas to be very unfair some people are in Christmas eve boxing day new years eve and new years day while others have all of them of

    Advice to Management

    Urgently Revisit all stores rotas so the people who are in for all for are given a day off these people have family as well

  3. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Chelmsford, England (UK)
    Current Employee - Customer Service in Chelmsford, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm part-time (More than a year)

    Pros

    As colleagues we are like a family unit. Always ready to help with a smile.

    Cons

    Could do with longer breaks.

    Advice to Management

    Could we have 45 minutes break


  4. Helpful (1)

    "Very understaffed and no hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Coleraine, Northern Ireland (UK)
    Current Employee - Customer Service Assistant in Coleraine, Northern Ireland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dunelm part-time (More than a year)

    Pros

    I love working with everyone, we all get on amazing. The pay is also great (if you get the hours).

    Cons

    Customers are continuously complaining to till staff that there is no one on the shop floor to help them. It is not sustainable having one member of staff on tills, one to cover all of the top floor and one on the bottom floor. It used to be a pleasure to work for this company but currently we are getting minimal hours (especially over Christmas?!) and receiving more pressure to get the job done, but yet are expected to work alone and get three tasks done.

    Advice to Management

    Someone needs to assess the spending, as at the minute Dunelm can’t afford more workers or more hours - this is how you loose long term dedicated members of staff


  5. "legends"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Till Assistant in Horsham, England (UK)
    Current Employee - Till Assistant in Horsham, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dunelm part-time (More than a year)

    Pros

    nice staff
    clean
    tidy
    organised
    helpful
    kind
    loveable
    hardworking
    driven
    attentive
    good space
    good family enviroment
    friendly atmosphere

    Cons

    should be more sandwich choices plus new flavours in coffee shop

    Advice to Management

    more modern tech and better tools for job you should turn stock over on a more regular basis


  6. "Avoid at ALL costs!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Radcliffe, England (UK)
    Former Employee - Anonymous Employee in Radcliffe, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dunelm full-time (Less than a year)

    Pros

    Pausa coffe shop and store discount

    Cons

    Painfully high level of customer complaints, colleagues and first line managers role very stressful and 90% of calls are from frustrated abusive customers.
    Senior leadership and company heirarchy look at volumes of calls answered only and do not proactively implement improvements in back office processes. Like courier accountability, buying crap quality products for worldstores brand.
    Location is abysmal and in a windowless building. Rate of staff turnover is truly phenomenal which is demoralising in management and adds huge pressures on remaining workers.
    Additional hours and commitment are expected without remuneration
    If you are prepared to be amoral, disengaged from supporting your colleagues and do management bidding without care or forethought your face will fit and you will go far. Be puppeteered and do not question leadership.
    Majority of people in there want out !!!


  7. "Growing Too Big Too Soon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dunelm full-time (More than 5 years)

    Pros

    They look after colleagues who work long hours for not much thanks, but the team have been in stores a long while and know how much Dunelm mess them around!

    Cons

    Head Office needs to be more organised, Rotas are completed in store and then changed as something from head office has happened or your getting a royal visit!

    Work for head office in Dunelm you get a better deal than stores, the stores are just forgotten about, where head office get everything from finishing early, wearing fancy dress to work and always finishing on time

    Advice to Management

    Go back to the grass roots and look at the stores, far too much stock, that’s never reduced, meaning more staff needed to clear high demand

  8. "Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Liverpool, England (UK)
    Current Employee - Team Leader in Liverpool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm full-time (More than 5 years)

    Pros

    Very open management with real focus on promotion.

    Cons

    You have to work hard but it is definitely noticed.

    Advice to Management

    Keep listening.


  9. Helpful (1)

    "don't work here if you have kids"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Assistant in Wolverhampton, England (UK)
    Former Employee - Cafe Assistant in Wolverhampton, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dunelm part-time

    Pros

    Great floor level staff really lovely people

    Cons

    Management really don't care about contracted hours ....it states in contract that you must work up to 25% more hours than contract is for but forced to work over your hours or face failing probation period . They ask what hours you are available then totally disregard and rota you on to do hours you specifically stated you are unable to work and again made to feel that you are causing a problem. I was left to do the work of three people in a busy cafe that is not fit for purpose (not enough space , impractical layout and broken doors on cupboards) made to call for help over Tannoy when the staff they did provide are made to work on other departments meaning having to prep hot food, serve on till, prepare drinks, clean tables, and fill and sort dishwasher at busiest times. I felt like the cafe was viewed as not important and that the workload was not considered when staffing was arranged. I often left exhausted and felt forgotten about and that the manager really didn't have a clue about what it takes to run a busy cafe.

    Advice to Management

    Sort out staffing levels in coffee shops and talk to staff before sorting out rotas rather than just pinning it up and expecting people to just get on and do it regardless of family commitments


  10. "sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Slough, Berkshire, South East England, England (UK)
    Current Employee - Retail Sales Associate in Slough, Berkshire, South East England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm part-time (More than a year)

    Pros

    nice place to work good retail experince

    Cons

    none good place to work

    Advice to Management

    so far happy with higher management


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