Dunelm Reviews | Glassdoor

Dunelm Reviews

Updated May 17, 2017
188 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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John Browett
52 Ratings

188 Employee Reviews

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Pros
  • Slightly above average rate of pay for a retail job (in 6 reviews)

  • friendly colleagues, management are approachable, extra hours generally available, good staff discount even on already discounted goods too (in 9 reviews)

Cons
  • The Belfast store is particularly disorganised, feeding from a track record of workers being thrown into the deep end with no training (in 8 reviews)

  • Head office don't know how staff are treated (in 7 reviews)

More Pros and Cons

  1. "dunelm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Mesa, AZ
    Former Employee - Sales Assistant in Mesa, AZ
    Recommends
    Positive Outlook

    I worked at Dunelm (Less than a year)

    Pros

    great company to work for, will give you training for there fortlift, great staff to work work , aslo grat to go to xmas party with

    Cons

    the only thing is not mush help with training, when setting up displays, sometime times hard work and not much thanks from the boses

    Advice to Management

    talk to your staff on a one to one and enquire about what help they need. have more staff meeting on a one to one


  2. "Love my job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Colleague in Swansea, Wales (UK)
    Current Employee - Sales Colleague in Swansea, Wales (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dunelm part-time (Less than a year)

    Pros

    All staff are very friendly and supportive of one another creating a great atmosphere in store. In my experience, managers muck in too and are helpful.

    Cons

    There are sometimes not enough staff to give a customer the best service and some staff can be quite lazy which is annoying when others work so hard. Also, some customers can be quite rude but the majority are lovely.

    Advice to Management

    Be more firm with employees that don't pull their weight.


  3. Helpful (1)

    "Good first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ipswich, England (UK)
    Former Employee - Anonymous Employee in Ipswich, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great team environment, given a lot of responsibility

    Cons

    High customer service standards means staff are constantly scrutinised.

    Advice to Management

    .


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good rate of pay above minimum wage

    Cons

    The staff seem under a lot more pressure lately and a breaking down in tears

    Advice to Management

    Look after you staff better new and old otherwise your going to lose some great people with a lot of knowledge


  6. Helpful (2)

    "Customer services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant
    Current Employee - Customer Service Assistant
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Dunelm full-time (More than 8 years)

    Pros

    Team is brilliant always there to help each other 15per cent discount pay rate good

    Cons

    Management are 2 faced out to look after themselves work 8 hour days with only half hour unpaid break not even allowed to such a sweet to give an energy boast long hours without food or drink

    Advice to Management

    Stop giving the fear factor towards selected staff and stop gossiping to your favourites
    The staff who try the hardest are always the ones who get treated the worst


  7. "On a slippery slope"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dunelm full-time (More than 5 years)

    Pros

    Product is good but every single item in the store has increased in price and some price increases are ridiculous.

    Cons

    Last 6 months have been the worst I have experienced at Dunelm with senior management totally out of control. We are being told to not meet peoples contract hours as they have messed the budgets up and sales are so poor. Been told that it's tough just get on with it and you may have to sack staff to meet the new wage budgets.

    Advice to Management

    Get a grip on your senior managers and get them to start running the business correctly. They are so far removed from reality it is scary. This business is just a cash cow for the original owners and they do not give 2 hoots about the staff. Brought in people who just want to cut costs and save money and not interested in customers or staff.


  8. Helpful (1)

    "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in West Thurrock, England (UK)
    Current Employee - Customer Service Assistant in West Thurrock, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good pay, free uniform, 15% dicount

    Cons

    not respectful to staff, change rotas without informing you ,like to bully staff

    Advice to Management

    learn how to treat people


  9. Helpful (2)

    "Sales assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Assistant in Romford, England (UK)
    Current Employee - Retail Sales Assistant in Romford, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good share saver scheme (although share price terrible at the moment!!)

    Cons

    Management teams are appalling in the way they treat employees. They put in 5 % of work but take 100% of the credit for good jobs done. Rotas changed Dailey and no one knows what shifts they are on. Despite being told of people's holidays etc they continually alter them day after day. Employees try so hard to get all the work done often with no breaks on a 7 hour shift but if not completed are shouted at by management who despite doing nothing but chatting and laughing and sitting in the office all day don't lift a finger to help. I have worked in 3 stores and it's the same in every one. I don't think the people in charge in head office have a clue what really goes on in these stores. They have this rosy picture painted by management that is a fantasy. if they do know then shame on them! If they don't then they should get things sorted as its not isolated by any means.

    Advice to Management

    Don't make out to senior management that all is ok in the shops. have the back bone to say you don't have the staff to do the jobs required. When your having a visit from people high up don't get all the staff to do extra hours to make the shops look as though they are coping when they are not. It's an illusion!!! Day to day it's not nice o work in this atmosphere.


  10. Helpful (2)

    "Don't work here! They don't give a damn!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - People Team Leader in High Wycombe, England (UK)
    Current Employee - People Team Leader in High Wycombe, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Brilliant staff! Excellent customers! Great products!

    Cons

    Death trap! Health & Safety non existent! Managers inexperienced. Rubbish company!!!

    Advice to Management

    Get rid of the idiots that call themselves 'Managers', and get people in who know what they are doing!


  11. "Dunelm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great staff, never bored, have the flexibility to be creative, good holiday entitlement.

    Cons

    Long hours, ofter 11pm, 12pm shifts. Very understaffed. Poor pay for the worked expected of you.


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