Horrible - Server Eataly Employee Review

1.0
Dec 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Honestly nothing I can think of besides some co workers

Cons

- work 6-7 hours with no break - take advantage of FOH workers - pooled tips and gratuities heavily taxed - tips not fairly distributed and never show employees what they make per day. - “free staff meal” is non existent because there was never enough food for FOH employees - always out of product which hindered service - clientele very rude and condescending - Management is always lost, never give direction. Always walking on eggshells. - Favour Italian employees - Italian managers are very rude to staff. And most from head office - High turnover rate and every department. Typically hire visa workers and foreign workers to avoid paying proper wages -disgusting staff bathroom and Changing facilities, huge transparent open window viewing right into changing and bathroom area. (Anyone can look in from adjacent buildings)

Explore other reviews about Eataly

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing managers who listen and care for their employees

Cons

None! Best job I’ve had and would work there 100% hands down if I still lived in the city. It gets insanely busy but it comes with the territory

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent community and work environment, huge team so you’ll definitely meet some interesting people. Good for gaining early experience in the restaurant industry

Cons

Volume is unpredictable and inconsistent, so you have to be prepared to either be in the weeds with minimal assistance from management or ready to idle for 3 hours with two walk-ins per hour and no reservations. And the tourists are exceptionally insufferable here

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