Terrible management - Anonymous employee Eataly Employee Review

2.0
Nov 21, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The mall, the products, pay, food, coworkers.

Cons

I went there with hearing some good things about the company and I was excited to experience their culture but overall, QSR managers were rude and disorganized. I started hearing bad things about them from employees who worked long-term and it eventually got to me as well. Some managers said rude things that were irrelevant to my performance or work to my face and I still feel terrible to this day for having experienced it. There are nice managers but the one with the most responsibilities were known to continuously harass/bully employees, be disrespectful and inconsistent with giving proper guidelines to employees. Simple tasks became stressful. A lot of long-term employees were expressing discontent and problems quickly spilled over to new hires.

Explore other reviews about Eataly

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing managers who listen and care for their employees

Cons

None! Best job I’ve had and would work there 100% hands down if I still lived in the city. It gets insanely busy but it comes with the territory

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent community and work environment, huge team so you’ll definitely meet some interesting people. Good for gaining early experience in the restaurant industry

Cons

Volume is unpredictable and inconsistent, so you have to be prepared to either be in the weeds with minimal assistance from management or ready to idle for 3 hours with two walk-ins per hour and no reservations. And the tourists are exceptionally insufferable here

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