Great Culture, Impact & Zero Sunday Scaries - Principal Customer Success Manager Egnyte Employee Review

5.0
May 27, 2025
Recommend
CEO approval
Business Outlook

Pros

From the moment I joined Egnyte, transitioning from a Commercial Business Development role to Customer Success, I felt an immediate connection with colleagues across both the US and EMEA teams. The way I was welcomed and the onboarding I received was beyond anything I'd experienced, even at larger Tech companies. There's a sense that we are genuinely all in it together. It feels like a supportive and collaborative environment. The blue collar culture, combined with autonomy to approach tasks in my own way, is something that I appreciate. The cross-timezone and team collaboration is great, and it’s truly remarkable how engaged and caring senior leadership remains, even with a company of about 1400 people. They reciprocate energy and enthusiasm, making it a rare and positive experience. If you advocate for help with a customer, you will get it. Egnyte is naturally a very customer-centric organisation. Even after the majority PE investment, the company's core positive attributes have largely remained unchanged in my eyes. I'm genuinely excited about future opportunities and the impact I can continue to make here. Not getting the "Sunday scaries" is a significant win in my book.

Cons

While I generally feel very positive, Egnyte's strong commitment to "fiscal prudence," one of our core values, can sometimes lead to a very lean approach. This means we're definitely a "roll your sleeves up" kind of place, where every dollar counts, and resources are managed tightly. You still get good benefits, but there is less focus on the shiny typically Tech-related premium benefits you might come to expect.

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Egnyte Response
1y
Thank you for the review. We are so glad that you enjoy working at Egnyte. Egnyte’s future is very bright. We invite you to recommend someone you know to apply for one of our open positions.

Explore other reviews about Egnyte

5.0
Jan 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Best Leadership I have ever worked with in SaaS. Data Driven, truly pay attention to effort, help reps succeed. It helps as well that the product is great

Cons

Company is very frugal, sometimes tough to get spend approved

1
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Egnyte Response
4mo
Thank you for the review. We are so glad that you enjoy working at Egnyte. Egnyte’s future is very bright. We invite you to recommend someone you know to apply for one of our open positions.
2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and great people to work with. The product itself is a great and superior product.

Cons

No training. No pipeline. No real support for SMB. You are basically a glorified SDR. Any real leads come from events or if you have good install base accounts. Hardly any good inbounds come and and if you do get a good and decent size inbound, they take it away from you to give to a mid-market rep. The juice isn't worth the squeeze. If you don't mind constantly grinding, go for it. Otherwise, I would recommend looking else where.

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