Good pay and benefits, but heading in the wrong direction. - Rollover Consultant Empower Employee Review

3.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, some vacation, 401k with match, dental, medical, growth opportunities.

Cons

They are starting to offshore customer service which doesn't bode well for job security confidence, they will not give you your last bonus if they know you are leaving, they are creating new fees and increasing fees, they claim to be customer obsessed but cut corners creating customer frustration, the vacation time is very little and they are starting to micromanage more and more. They want more and more out of you, referrals, sales etc. but the pay doesn't increase. Goals keep going up and unless you start working harder than ever before, this just means that your pay decreases.

Explore other reviews about Empower

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, lots of growth opportunity

Cons

None right now, the pace of change can be challenging to some

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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