Support Analyst - Anonymous employee Ex Libris Employee Review

Ex Libris falls victim to a competence trap - employees who prove themselves to be effective are given the lion share of work. Management has a strong tendency to be unsupportive when interdepartmental issues arise - particularly when it comes to working with developers, where the focus is less on helping the customer base and more on not offending the programmers. Finally, and most egregriously, there is a tendency towards women being paid less than men for the same work and with similar and in some cases greater levels of experience and education. Avoid the support department.