Ex Libris Reviews | Glassdoor

Ex Libris Reviews

Updated July 3, 2017
35 reviews

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3.4
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Matti Shem Tov
12 Ratings

35 Employee Reviews

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  1. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment. Talented people and well articulated sales process. Management has been in place for many years and knows how to be win business

    Cons

    over schedule is often the norm. Many late nights to complete spreadsheets and update accounts at the micro level

    Advice to Management

    invest in new products to sell


  2. "not applicable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Des Plaines, IL
    Current Employee - Anonymous Employee in Des Plaines, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Ex Libris full-time

    Pros

    Amazingly smart, visionary developers; good company reputation at the high end of the market; incredible dedication by most staff and management.

    Cons

    Relentless focus on the bottom line, impacting investment in staff salaries, raises and especially, staff morale. Non-existent human resources investment, even with the addition of the ProQuest team, which adds protocol without quality.

    Advice to Management

    Hire more people in key areas; give raises. Act as if you care about them, or at least, pretend to care.

  3. Helpful (1)

    "Support Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ex Libris full-time (More than a year)

    Pros

    Coworkers are supportive and most are happy to work with you. A great culture of customer service among staff despite issues with management.

    Cons

    Ex Libris falls victim to a competence trap - employees who prove themselves to be effective are given the lion share of work. Management has a strong tendency to be unsupportive when interdepartmental issues arise - particularly when it comes to working with developers, where the focus is less on helping the customer base and more on not offending the programmers. Finally, and most egregriously, there is a tendency towards women being paid less than men for the same work and with similar and in some cases greater levels of experience and education.

    Avoid the support department.

    Advice to Management

    Start working to combat burnout and maybe consider less discriminatory pay practices. We talk to each other. We know.


  4. "Solid company, just not in Chicago."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Des Plaines, IL
    Former Employee - Anonymous Employee in Des Plaines, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Ex Libris full-time (More than 5 years)

    Pros

    Great coworkers, very laid back office, traveling to Israel was amazing

    Cons

    Chicago office was largely treated as lower priority, below market salaries & bonuses, working with HQ required a lot of work outside of core hours, almost zero opportunity to advance your career


  5. Helpful (3)

    "Disappointed and Drained"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Infrastructure Support in Des Plaines, IL
    Former Employee - IT Infrastructure Support in Des Plaines, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Worked at US headquarters for just under 2 years.
    Coworkers easy to work with.
    Occasional fun company gatherings.
    Relaxed dress code.

    Cons

    IT support staff overworked, underappreciated and under supported from World HQ.
    Pay subpar
    Leadership and management undervalue employees.
    No raises even when company was doing financially well.
    High turnover of seasoned talent and internal subject matter experts.
    US location left out of or not budgeted for same level of company/team outings.
    US employees made to feel unappreciated and assumed lazy?
    Internal favoritism and cost benefit override logic and employee retention.
    Proper project management nonexistent.
    Arbitrarily go live dates. (As long as it gets done by the date who cares if it actually functions the way it is supposed to. Can always fix it after it falls apart.)

    Advice to Management

    Pointless unless it affects bottom line...


  6. Helpful (3)

    "Inflate the bottom line at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology in Seattle, WA
    Former Employee - Technology in Seattle, WA
    Doesn't Recommend
    Positive Outlook

    I worked at Ex Libris full-time

    Pros

    Good work life balance

    If you are in Seattle you'll get to work right across the street from a strip club.

    Cons

    Management is very focused on profitability, which is fine, but it's at the expense of long term investment and strategy. Decisions are always decided by what is least expensive and do not consider strategic or long term value.

    Many shifts in direction (in support of increasing profitability) make it very difficult to do any type of long term or strategic planning.

    Technology is generally 5-7 years behind the times because that's what's cheapest.

    Problems are typically solved by adding more low cost man power rather than investing in automation.

    Advice to Management

    Stop worrying about the bottom line so much and think about how your business and processes are going to scale. Don't underestimate the strategic value of technology investments.


  7. Helpful (4)

    "Can only get better with Proquest..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The coworkers are great, for the most part. Except for a few people who may have been in their positions longer than they should, teams are terrific and hard working. The pay is pretty good, and benefits are only getting better now that Ex Libris has become a part of the Proquest family.

    Cons

    Management -- not many of them know how to manage. There are micro managers, managers that are focused on one product only when they manage multiple, and managers that are so flaky they forget to tell their underlings when they're out of the office for a dentist appointment. Also, any products older than 5 years is flat out ignored, so work on one of the newer products. You'll never tire of work -- task queues are out of control and unending (again, for the newer products; the older ones, you're lucky to get 5-10 tasks in a week).

    Advice to Management

    Hire more people for the newer products. Downsize teams on the legacy products. Hire managers that understand not only the world of libraries, but also understand how to manage people.

  8. Helpful (1)

    "ExLibris Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Chicago, IL
    Current Employee - Software Engineer in Chicago, IL

    I have been working at Ex Libris (More than a year)

    Pros

    Great working relationships
    Good team leaders

    Cons

    Low Salary
    Support existing products is main work.
    Very bad IT services.


  9. Helpful (1)

    "Good company to work for if you like the liberal academic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good benefits and compensation. Really bright and enthusiastic employees for the most part.
    Good solutions and desire to create the best products in the marketplace.

    Cons

    Support services really need improvement. Customers go weeks without a response to an issue.
    Focus is drifting away from North America. Unrealistic approach to competing in the the federal cloud space

    Advice to Management

    Better communcations by management would be advantageous as most employees are based remotely.


  10. Helpful (1)

    "Good industry, great products, but understaffed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ex Libris full-time (More than 5 years)

    Pros

    The company makes great products that are created by people who understand our customers and have great ideas. Flexible work schedules are possible, and you will have an opportunity to do a variety of jobs.

    Cons

    The company is understaffed to the point that everyone is doing two or three jobs. Employee turnover is high because very capable people are downsized and those that remain are expected to take on the extra work. Communication between management and employees is almost nonexistent. Promotions are limited, so plan to keep doing the same job for a long time even if you are given new responsibilities.

    Advice to Management

    Focus on treating employees with respect and communicate more with them. Employees are the backbone of the company and will drive the company's success if treated right.


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