Horrible company with good frontline people - Shop Manager First Cash Employee Review

1.0
Dec 29, 2016
Recommend
CEO approval
Business Outlook

Pros

The best thing about working at Cash America was the frontline employees. Meaning the employees who dealt day to day with customers. The frontline doing the best they can to help customers and even go beyond the call of duty.

Cons

They claim work life balance but how is their balance when your a Manager working 70hrs a week. The pay is not that great for frontline Managers (District Managers are not frontline) and pawnbrokers. Bonuses are non existent for managers and not great for pawnbrokers. As a Manager you will work 12 hrs days while eating on the go. Sun up to sun down is not balance. All managers are not held accountable the same way. Favortism based on tenure and likability with the company.

Explore other reviews about First Cash

5.0
Jan 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Best Store to work for great environment, We have a great team

Cons

Slow to Promote Employees for sure

4.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

fun and varying work day, lots of down time, generous breaks, discounts.

Cons

district and regional leadership often some of the worst people depending on your district, lots of incompetent coworkers and managers.

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