Would be 4 stars prior to first cash takeover - Store Manager First Cash Employee Review

2.0
Dec 5, 2017
Recommend
CEO approval
Business Outlook

Pros

The pros really don’t exist anymore. There used to be lots of pros. We were sold this false narrative that a merger of equals with first cash was going to happen. Merger of equals??? No!! More like hostile takeover! I’m sure it was great and lined the pockets for the shareholders, the two CEO’s and various VP’s. For the people that work in the trenches and actually make the money it’s complete and total garbage. Once a fun and meaningful job that I truly loved is no more.

Cons

They took away most of our paid holidays. They took away weeks of paid vacation, went from 5 sick days a year to 2. All salaried employees lost a week of pay in the month of September because they decided they wanted to withhold a week of pay. How do you plan for 25% of your monthly income disappearing. I couldn’t have planned for that with a years notice much less a couple of months. The changes they implemented ran off 15% of our customer base. Bonuses are based on prior year which makes it impossible to hit with 15% less income. So now I’m working more hours because of the changes and making less money. I will be stunned if we don’t have a mass exodus of employees in the near future.

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5.0
Oct 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay Good benefits Experience alot Room to get promoted

Cons

Rude customer Low sales depends on location

4.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

fun and varying work day, lots of down time, generous breaks, discounts.

Cons

district and regional leadership often some of the worst people depending on your district, lots of incompetent coworkers and managers.

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